Hannah Sawford

Responsible for opening/closing the shop.

Responsible for all staff members on shift.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

In charge of filling up food cabinets/fridges for customers.

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Efficiently handled working the bar alone for big group functions.

Remained calm and poised when dealing with difficult customers or during busy shifts.

Mentored team members to enhance professional development and accountability in workplace.

Monitored cash intake/banking needs and all roster work.

Supervised day-to-day operations to meet performance, quality and service expectations.

Increased sales by offering advice on purchases and promoting additional products.

Used POS system to process sales, returns, online orders, and gift card activations.

Worked pallets to ensure store/chiller was full at all times for customers.