Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hannah Simpson

Waikiki,WA

Summary

Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator able to foster relationships with key stakeholders and vendors.

Overview

13
13
years of professional experience

Work History

Conference and Event Coordinator

Seashells Resort Mandurah
07.2015 - Current
  • Successfully managed all facets of conferencing and events, from the initial enquiry to coordination and management of day to day conference operations and logistics.
  • Overseeing accounts receivable for the hotel ensuring they are processed in a timely manner.
  • Successfully converting over 70% of all function enquiries.
  • Managing Groups bookings, ensuring rates are maintained in accordance with budget and ADR benchmarks. Ensuring rooming lists and payments are received within parameters of group contracts.
  • Consistently meeting conference budgets, maintaining wages and conference costs, while upselling conference packages.
  • Forging strong relationships with local restaurants to successfully implemented new menus and product ranges into the conference packages at Seashells Mandurah.
  • Personal assistant to the GM
  • By facilitating and successfully managing clients’ needs and requirements I have been able to ensure 80% of the business on the books are repeat clients year-round.
  • Anticipating and responding to guest’s needs and requests in a professional and timely manner.
  • Performing all administration duties associated with the front office department, such as switchboard, checking guests in and out efficiency, cash handling and reconciliation of all front office transactions, ensuring all hotel reservations are dealt with in a timely and accurate manner.
  • Successfully managing guest’s complaints in a timely and professional manner with the focus on solving issues as they arise
  • Project management of room refurbishment projects to ensure rooms are maintained at a 4.5 star standard.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Reviewed event bills to confirm accuracy and approve payment.

Hotel Duty Manager

Rydges Perth
03.2014 - 07.2015
  • Spearheading training and development of all front office staff members, with the development of training manuals and procedures
  • Anticipating and responding to guest’s needs and requests in a professional and immediate manner
  • Performing all administration duties associated with the front office department, such as switchboard, checking guests in and out efficiency, cash handling and reconciliation of all front office transactions, ensuring all hotel reservations are dealt with in a timely and accurate manner and assisting with the booking of restaurant and concierge reservations
  • Successfully managing guest’s complaints in a timely and professional manner with the focus on solving issues as they arise
  • Assisting in all departments of the hotel in peak periods especially within the restaurant and banqueting departments and in the absence of senior managers
  • Communicating and liaising with all departments within the hotel to ensure the smooth running of policies and procedures and to ensure hotel guests have an enjoyable stay and facilitate repeat business
  • Liaising with all departments, communicating upcoming specials, promotions and packages, and special events to the front office team and hotel guests.

Banquet Operations Manager

Rydges Perth
02.2012 - 03.2014
  • Organising guest requests in regards to room layouts and the operation of their conference/event
  • Consistently meeting sales targets and budgets, along with payroll and food and beverage costs
  • Hiring and training banquet staff to ensure all staff were competent in all facets of conferencing from audiovisual needs to bar and dinner procedures and service and all conferencing sets
  • Successfully running and managing a variety of events from 200 pax dinners, weddings, VIP clients, 250 pax cocktail functions and day delegate meetings
  • Providing efficient and professional service and developing client relationships to encourage repeat business
  • Working closely with the sales coordinators to achieve sales targets, and communicating all functions needs with relevant departments especially with the kitchen to ensure all catering requirements are achieved and feasible
  • Helped design and implement new menus for day delegate and buffet packages
  • Communicating with suppliers to ensure all linen, beverage and audio visual requirements were ordered and delivered in time for future functions.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.

Banquet Operations Supervisor

Rydges Perth
11.2011 - 02.2012

Education

Senior First Aid Certificate -

01.2023

Working with Childrens Card -

01.2023

Responsible service of alcohol certification -

01.2012

Bachelor of Business in International Tourism Management -

Southern Cross University NSW
01.2009

Skills

  • Event Planning
  • Logistics Management
  • Project Management
  • Scheduling
  • Time Management
  • Guest Relations
  • Complaint Resolution
  • Industry Experience
  • Problem Solving
  • Organisational Skills
  • Team Player
  • Accounts Payable

References

Available on request

Timeline

Conference and Event Coordinator

Seashells Resort Mandurah
07.2015 - Current

Hotel Duty Manager

Rydges Perth
03.2014 - 07.2015

Banquet Operations Manager

Rydges Perth
02.2012 - 03.2014

Banquet Operations Supervisor

Rydges Perth
11.2011 - 02.2012

Senior First Aid Certificate -

Working with Childrens Card -

Responsible service of alcohol certification -

Bachelor of Business in International Tourism Management -

Southern Cross University NSW
Hannah Simpson