- I enjoy helping others and giving back to the community
- I play netball for Northvale Netball club on Mondays and Coach netball on Saturday mornings
- I have undertaken acting classes at TAFTA
- I had participated in dance for a number of years at Citrus Dance
- I enjoy writing
- Photography
- Creative Writing
- I have a passion for photography and editing photos
- Passionate about balancing physical health with mental and emotional wellness
- Team Sports
- Dancing
- Volunteering
- Playing Sports
- Hiking
- Volunteer Work
- Road Trips
- Baking
- Food Photography
- I like trying new recipes and food trends
- Cooking
- DIY and Home Improvement
- I like working with my hands and fixing things
- Woodworking
- Watching Movies and TV Shows
- Animal Care
- Volunteering at local animal shelters and rescue organizations
Hannah Sims
Glen Waverley,Australia
Summary
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Bakers Delight
01.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Monitored sales trends to advise management on potential inventory adjustments.
- Developed loyal customer base by providing consistent, high-quality service.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Conducted product demonstrations, significantly boosting daily sales figures.
- Organized in-store promotions to increase awareness of new product lines.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
Canteen Manager/Staff
Waverley Park Hawks Junior Football Club
04.2022 - 01.2024
- Resolved customer complaints and maintained clean and tidy kitchen/service area
- Utilized POS system to handle customer cash and credit card transactions
- Prepared stock at the commencement of the day
- Prepared food to sell as per customers request
- Handle cash transactions that are being made
- Barista Skills (Making Hot Drinks)
- Provide warm and professional customer service
- Remain calm in a fast-paced environment
- Stock take at the end of the day
- Maintain a safe environment as required by the OH&S (Occupation of Health & Safety) along with food safety requirements
Education
VCE Vocational Major
Brentwood Secondary College
01.2025
Skills
- Teamwork and Collaboration
- Dependable and Responsible
- Attention to Detail
- Decision-Making
- Active Listening
- Excellent Communication
- Interpersonal Communication
- POS Systems
- Cash Drawer Management
- Payment Collection
- Order Taking
- Refunds and Exchanges
- Till Counting
- Cleaning and Sanitizing
- Cash Handling
- Merchandise recommendations
- Speech clarity
- Product demonstrations
- Service contracts
- Security practices
- Loss prevention
- Conflict resolution
- Problem-solving
- Purchase packaging
- Retail merchandising
- Merchandise receiving and handling
- Order management
- Store policies and procedures
- Basic mathematics
- Team supervision
- Inventory management
- Register opening and closing
- Item ticketing and pricing
- Documentation and reporting
- Sales floor organization
- Merchandising and display
- Product and service sales
- Multitasking Abilities
- Payment processing
- Exceeding customer expectations
- Teamwork and collaboration
- POS software
- Staff support
- Sales and promotions
- Store opening and closing
- Organizational skills
- Engaging with diverse customers
- Meeting sales goals
- Team leadership
- Inventory and stocking
- Multitasking
- Store organization
- Safety and cleanliness standards
- Flexible hours
- Goal driven
- Product knowledge
- Building customer loyalty
- Organization
- Excellent written and verbal communication
- Positive customer engagement
- Creative thinking
- Honest and dependable
- Customer assistance
- Adaptable and flexible
- Team cooperation
- Reliable and responsible
- Strong communication and interpersonal skills
- Friendly and helpful
- Team support and assistance
- Customer service
- Sales target achievement
- Returns and exchanges
- Merchandising proficiency
- Inside and outside sales
- Product management and pricing
- Loyalty program promotion
- Market trends
- Upselling strategies
- Order fulfillment
- Inventory tracking
- Customer relationship management
- Team collaboration
- Task prioritization
- Product merchandising
- Visual merchandising
- Opening and closing procedures
- Point of sale operation
- Processing payments
- Cash register operation
- Sales expertise
- Stock management
- Relationship building
- Goal oriented
- Cash handling
Hobbies and Interests
I play netball for Northvale Netball club on Mondays and Coach netball on Saturday mornings, I have undertaken acting classes at TAFTA, I had participated in dance for a number of years at Citrus Dance, I enjoy writing, I enjoy photography
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Assistant
Bakers Delight
01.2024 - Current
Canteen Manager/Staff
Waverley Park Hawks Junior Football Club
04.2022 - 01.2024
VCE Vocational Major
Brentwood Secondary College
Similar Profiles
Zahara OsmaniZahara Osmani
Sales Staff Member at Bakers DelightSales Staff Member at Bakers Delight
CHANTELLE VILLLAGRANCHANTELLE VILLLAGRAN
SALE STAFF at Bakers DelightSALE STAFF at Bakers Delight
Charlotte BowdenCharlotte Bowden
Baker at Bakers DelightBaker at Bakers Delight