Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Hannah Snape

Cairns,QLD

Summary

Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Housekeeping Attendant

Sheridan Motel
03.2023 - Current
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Grain handler

Access Grain
01.2023 - 02.2023
  • Safety, ensuring personal safety, team safety, machine safety and following all SWP’s
  • Working in extreme weather conditions such as heat, dust and rain.
  • Operating machines, manoeuvre the tractors and maintain grain bunkers
  • grease guns and oil cans to lubricate and adjust farm equipment.

Ground Communications / Customer Service

DNATA
06.2021 - 06.2022
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered customer telephone calls promptly to avoid on-hold wait time
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Reservations Assistant

Alfa Travel
04.2018 - 06.2021
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Provided customers with information about availability and pricing.
  • Prepared customer invoices, accepted payments, and processed refund and cancellations
  • Provided follow through on all calls with confirmations and dissemination of requested information

Education

Balshaws Church of England High School
Leyland, UK

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Skills

  • Safety awareness
  • Transferable Skill Set
  • Flexible and Adaptable
  • Can-do attitude
  • Attention to detail
  • Problem-Solving Capabilities

Certification

Full UK Driving Licence

QCF Level 3 Early Years Educator

Paediatric First Aid

References

Allan Connor - (Grain Access manager) +61429835825

Dennis Moon - (DJ & HM Moon) +61 417 102 711

Timeline

Housekeeping Attendant

Sheridan Motel
03.2023 - Current

Grain handler

Access Grain
01.2023 - 02.2023

Ground Communications / Customer Service

DNATA
06.2021 - 06.2022

Reservations Assistant

Alfa Travel
04.2018 - 06.2021

Balshaws Church of England High School

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Hannah Snape