Hannah Sorensen
Peak Crossing,QLD
Summary
Although I am an 20-year-old my potential was recognized by my current employer and have had several opportunities to learn, prove my worth, and be promoted and I seek to show my value and reliability to my new employer. I am eager to learn and increase my experience. I work and communicate well with my fellow team members and can work independently. I take pride in my personal appearance and everything that I do in life. Given the opportunity, I would be a willing and enthusiastic employee to prove my worth to your company.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Flinders Peak Medical Centre
Ipswich , QLD
01.2023 - Current
- Processed referrals for specialist care when requested by physicians or patients.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered phones promptly and directed calls appropriately.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Drive Through Crew Member and Leader
Yamanto McDonald's
04.2021 - Current
- Certified in customer service
- Respectfully treating customers with all diversities
- Ensure each customer's experience starts with a smile and leaves with a positive feeling
- Dealing with difficult customers
- Open and close procedures including cleaning to a high standard
- Exceptional Drive Through Crew Member and Leader
- Meet timeframe standards per customer
- Project care and a positive tone in the drive-through booth
- Deliver exceptional customer service
- Handle difficult customers following the processes
- Staying calm under all circumstances
- Trained in McCafé Standards
- Barista knowledge
- Fast and proficient service delivering quality coffee
- Open and close procedures including cleaning to a high standard
- Restocking
- Promoted to Crew Trainer
- Ability to train other team members to follow correct procedures
- Allocate workload and jobs
- Set high standards for the team to meet
- Promoted to Trainee Crew Manager
- Responsible for all crew members on shift
- Manage crew roster to ensure all job roles are filled
- Allocate jobs to all crew members
- Ensure food safety regulations are met
- Answering incoming phone calls.
Education
2021 Graduate -
Bremer state high school
11.2021
Skills
- Medical Billing
- Mail Management
- Payment Collection
- Records Management
- Microsoft Office
- Front Desk Operations
- Appointment Scheduling
- Flexible Schedule
- Task Prioritization
- Effective Communication
- Problem-solving abilities
- Team Collaboration
- Written Communication
- Cleanliness standards
- Energy and enthusiasm
- Menu knowledge
- Food Preparation
- Food safety knowledge
- Workplace Safety
- Order Accuracy
References
Senior Medical Receptionist: Flinders Peak Medical Centre
Tenielle Ubank, Ph: 0477 184 888
Shift Manager: Yamanto Mcdonald's
Chloe Gundry, Ph: 0421 098 625
Timeline
Medical Receptionist
Flinders Peak Medical Centre
01.2023 - Current
Drive Through Crew Member and Leader
Yamanto McDonald's
04.2021 - Current
2021 Graduate -
Bremer state high school
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