Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Spillane

Port Macquarie,NSW

Summary

Worked at McDonald's for the past seven years continuously advancing to higher more difficult roles throughout to satisfy the need to learn and accomplish new skills. Being in a management position at McDonald's has taught me to work well as part of a team, the importance of communication and how to ensure all goals are achieved. I am very eager to start a career in the mining industry and am willing to go above and beyond to get a foot in the door. I pride myself on being a hard worker that puts in the effort to complete any task given to me to the best of my ability as well as take responsibility for my own actions when needed. I enjoy being challenged within a job role and find satisfaction in achieving goals that were difficult to accomplish.

Overview

8
8
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
Thrumster, NSW
04.2022 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Evaluated performance, adjusted strategies and maintained sustainable operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under high pressure situations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Supervised employees and oversaw quality compliance with company standards for food, service and safety.
  • Coached crew during food preparation, controlled production levels, tracked waste to manage costs, operate cash registers and to keep restaurant clean throughout shift.
  • Cross-trained crew members on different duties to increase coverage.
  • Handled money, balanced tills, processed card payments and prepared bank deposits.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Kitchen Manager

McDonald's Restaurant
Thrumster, NSW
04.2022 - 12.2022
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Motivated staff to perform at peak efficiency and quality.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Barista

McDonald's Restaurant
Thrumster, NSW
01.2019 - 03.2022
  • Pleasantly interacted with customers during busy periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Prioritized drink requests while managing interruptions.
  • Operated espresso machines to create beverages.
  • Promoted additional items with beverages, increasing store sales.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Cashier

Mcdonald's
Thrumster, NSW
02.2016 - 02.2019
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash and card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Bachelor of Nursing -

Charles Sturt University
Port Macquarie, NSW

High School Diploma -

Wauchope High School
Wauchope, NSW
10.2018

Coastal First Aid
Port Macquarie, NSW

Specialist Training And Development Services
Port Macquarie, NSW

Skills

  • Inventory controls
  • Setting and achieving goals
  • Team Leadership
  • Scheduling crew shifts and breaks
  • Training, mentoring and development
  • Strategic planning and coordination of shifts
  • Ability to work long shifts
  • Ability to work a variety of shifts including nights and overnights
  • Develop relationships with customers and maintain customer satisfaction

Timeline

Shift Manager

McDonald's Restaurant
04.2022 - Current

Kitchen Manager

McDonald's Restaurant
04.2022 - 12.2022

Barista

McDonald's Restaurant
01.2019 - 03.2022

Cashier

Mcdonald's
02.2016 - 02.2019

Bachelor of Nursing -

Charles Sturt University

High School Diploma -

Wauchope High School

Coastal First Aid

Specialist Training And Development Services
Hannah Spillane