Hannah Stubbings
Newcastle,NSW
Summary
Dynamic and purpose-driven leader with a strong sales background and a passion for developing high-performing teams. Skilled in training, strategic planning, and problem-solving, with a proven ability to manage complex operations that drive business growth. Known for fostering team engagement, delivering results, and building lasting customer relationships through authentic leadership. Recognized for increasing bottom-line performance while maintaining a positive, inclusive and motivated work environment.
Overview
11
11
years of professional experience
Work History
Retail Manager
lululemon
Newcastle , NSW
05.2017 - Current
- Managed 4 individual store locations each with a sales volume of $1.5 - 4 million annually.
- Led teams of 25+ to increase annual revenue growth by 15% year on year in two Sydney store locations by focusing on key drivers including customer conversion, men's sales strategy and UPT.
- Opened two net new store locations in Auckland and Newcastle, both achieving 180%+ to sales plan in first month and exceeding 110% to sales plan in first year of trade.
- Supervised staff to ensure a high level of customer satisfaction and retention, achieving 2nd highest net promotor score in Australia in 2023 + 2024.
- Oversaw all inventory management activities with a focus on attention to detail and time efficiency to maximize labour hours and minimize product loss.
- Created and delivered annual strategies for community engagement to support increased foot traffic and growing brand awareness locally.
- Recruited, interviewed, and hired qualified candidates for open positions across 4 store locations. Over 150 individuals hired and onboarded during my management.
- Created weekly schedules using Dayforce software for store employees according to labor laws and budget constraints. Focused on strategic scheduling to optimise customer experience while supporting sustainable balance for employees.
- Analyzed financial data to identify areas of improvement for profitability, using PowerBI software.
- Oversaw all aspects of merchandising within the store, including product placement based on analyzing sell-through data to drive decisions.
- Coached and developed 200+ team members to provide exceptional service and achieve sales goals, leveraging their individual strengths and passions to enhance engagement at work. Received recognition in performance evaluations for over eight years for success in people pipeline.
- Fostered a positive work environment, encouraging teamwork and employee retention with a focus on “job love”. Resulted in highest employee engagement score year on year.
- Implemented new policies and procedures as instructed by higher management as well as based on observations including health and safety as a result of covid.
- Selected to support the Aus/NZ Talent Acquisition team for 2 months to aid in recruiting and interviewing for management roles.
Assistant Retail Manager
lululemon
Baltimore, Maryland , USA
01.2016 - 05.2017
Sales Associate
lululemon
Baltimore, Maryland, USA
11.2014 - 01.2016
Medical Office Manager
LifeBridge Health
Baltimore, Maryland , USA
07.2014 - 12.2014
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Coordinated with insurance companies to verify coverage of services rendered.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Trained new staff on office procedures, software programs and customer service protocols.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
Education
Bachelor of Arts - Public Health
University of South Carolina
USA05-2013
Skills
- Team leadership
- Staff training and development
- Customer service
- Change management
- Staff recruitment
- Budget leadership
- Business reporting
- Financial analysis and planning
- Time management
- Attention to detail
- Critical Thinking
- Communication
- Community engagement
- Emotional intelligence
- Adaptability
Timeline
Retail Manager
lululemon
05.2017 - Current
Assistant Retail Manager
lululemon
01.2016 - 05.2017
Sales Associate
lululemon
11.2014 - 01.2016
Medical Office Manager
LifeBridge Health
07.2014 - 12.2014
Bachelor of Arts - Public Health
University of South Carolina