Summary
Overview
Work History
Education
Skills
Certification
University Education
Personal Information
Languages
References
Timeline
Generic

Hannah Swanson

Gold Coast,QLD

Summary

I am an outgoing and creative professional with a passion for tackling new challenges. I thrive in dynamic environments where I can apply my diverse skill set and innovative mindset to drive success and growth. WIth many years of customer service under my belt this makes me an excellent addition to any team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Booking Coordinator

Australian Venue Co.
- 01.2023
  • Coordinated bookings and reservations for events and functions at multiple venues
  • Managed communication with clients to ensure their needs and expectations were met
  • Collaborated with internal teams to organize logistics and ensure smooth execution of events.

Bar Manager

Holy Grail
Chapel Street, Vic
01.2017 - 02.2022
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Resolved customer complaints in a professional manner.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Upheld a fun and productive work environment for staff and customers.

Bar Manager

Flying Duck Hotel Prahran
01.2021 - 01.2022
  • Led a team of bartenders and floor staff, fostering a positive work environment focused on teamwork and professionalism
  • Implemented cost-saving measures while maintaining product quality and customer satisfaction
  • Ensured compliance with all licensing regulations and health and safety standards.

Bar Manager

Mothersmilk Chapel Street
01.2016 - 01.2017
  • Directed all aspects of bar operations, including inventory management, staff supervision, and customer relations
  • Achieved significant improvement in revenue through strategic promotions and events
  • Maintained high standards of cleanliness, hygiene, and safety protocols.

RSPCA Animal Attendant

01.2016
  • Provided compassionate care and support to animals in a shelter environment, including feeding, grooming, and exercise
  • Assisted with animal adoptions and facilitated interactions between animals and potential adopters
  • Maintained clean and organized facilities to ensure the welfare and comfort of animals.

Education

Skills

  • Excellent interpersonal and communication skills
  • Strong leadership and team management abilities
  • Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
  • Attention to detail and ability to multitask in fast-paced environments
  • Knowledge of bar operations, including inventory management and customer service
  • Customer Relations
  • Cost Control
  • Responsible Alcohol Service
  • Staff Training
  • Vendor Relationship Management
  • Menu Updating
  • Creativity and Innovation
  • Animal Training
  • Animal Handling

Certification

  • Responsible Service of Alcohol (RSA)
  • First Aid/CPR Certification

University Education

University of Queensland

CATC Design College

CTA Medical

Box Hill University

Personal Information

  • Date of Birth: 1994
  • Nationality: Australian

Languages

English

References

Available upon request

Timeline

Bar Manager

Flying Duck Hotel Prahran
01.2021 - 01.2022

Bar Manager

Holy Grail
01.2017 - 02.2022

Bar Manager

Mothersmilk Chapel Street
01.2016 - 01.2017

RSPCA Animal Attendant

01.2016

Booking Coordinator

Australian Venue Co.
- 01.2023

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Hannah Swanson