Hannah Szymanowicz
Kingswood
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
2
2
years of professional experience
Work History
Receptionist
Harvard Associates Pty Ltd
05.2024 - Current
- I am a detailed-oriented and highly organized Receptionist with 6 months of experience in a fast-paced accounting firm
- I demonstrate proficiency in managing front desk operations, providing exceptional customer service, and supporting the administrative tasks of the business
- I am highly skilled in handling multiline phone systems with accuracy, scheduling appointments, and maintaining accurate records
- I have developed a strong knowledge of accounting terminology and associated procedures, enabling effective communication with clients and staff
- I demonstrate the ability to manage confidential and sensitive information with discretion and professionalism in all situations
- I also demonstrate high proficiency and accuracy in using various office software such as Practice Manager, Xero, Microsoft Office Suite (Excel, Microsoft Word and Outlook) and databases and software that are compliant with ASIC and the Australian Taxation Office to enhance workflow and improve efficiency
Casual Boutique Assistant
Honey Birdette
11.2022 - Current
- I demonstrate outstanding customer service providing customers with luxurious customer experiences by maintaining a positive, respectful and courteous demeanor
- This has led to increased sales targets and achieving store KPI’s
- I maintain an up-to-date knowledge of product inventory allowing me effectively to manage customer inquiries relating to merchandise and returns
- I am quick to process Click and Collect and Online orders and other transactions using alternative payment options
- My positive interaction with customers allows me to up sell appropriate products hence exceeding sales targets across the stores I work in
- My effective intrapersonal skills allow me to communicate effectively with customers, team members and supervisors to achieve set targets
- I demonstrate the ability to effectively manage conflict situations when they should arise
- I demonstrate effective technical skills which allow me to utilise corporate databases to process sales POS with 100% accuracy, stock returns and using databases to keep track of customer’s orders and inventory controls
- I create Excel spreadsheets to monitor stock controls and customer details and use Outlook to email customer order confirmations
- I demonstrate effective use of 'The Hive' to maintain all elements of training including online communication across the company
Diploma of Beauty Therapy
CBD College Sydney
01.2023 - Current
- I successfully completed Diploma of Beauty Therapy in 2023
- This qualification allows me to provide a broad range of beauty therapy treatments and services, including facial treatments, body massages and treatments, hair removal, lash and brow treatments, nail and make-up services
- This includes consultation with clients to provide beauty advice, recommend beauty treatments and services, and sell retail skincare and cosmetic products
- My key achievements whilst completing the mandatory practical included maintaining a positive client retention rate through providing consistent and high-quality services
- I demonstrated the ability to effectively keep an accurate on-time appointment schedule with clients allowing my clients to arrive within 5 minutes of their scheduled time
- I displayed my ability to increase profits by capturing opportunities to sell different products within the salon
- I also exhibit the ability to attract new clients through engaging with online followers through posting content (as per set protocols) and interacting with clients on Instagram
- My exceptional communication skills allow me to interact with clients in a warm, empathetic and professional manner within the beauty sector
Education
HSC -
Colo High School
North Richmond NSW09.2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- File management
- Mail handling
- Multi-line telephone operation
- Professional demeanor
- Security awareness
Timeline
Receptionist
Harvard Associates Pty Ltd
05.2024 - Current
Diploma of Beauty Therapy
CBD College Sydney
01.2023 - Current
Casual Boutique Assistant
Honey Birdette
11.2022 - Current
HSC -
Colo High School
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