Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Hannah Tischler

Bellerive,TAS

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

16
16
years of professional experience

Work History

Receptionist

Club Wyndham Seven Mile Beach
05.2022 - Current
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.

Work Placement

Officeworks
01.2020 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Executed record filing system to improve document organization and management
  • Edited documents to improve accuracy of language, flow and readability.

Telstra Customer Consultant Call Centre

Telstra
02.2021 - 12.2021
  • Identified issues, analyzed information and provided solutions to problems
  • Worked with customers to understand needs and provide excellent service
  • Taking Inbound calls and occasionally undergoing outbound calls for customers
  • Dealing with conflict resolution
  • Working in a fast pace while meeting the daily KPI.

Scene to Believe Santa Set

Eastlands
03.2020 - 07.2021
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Delivered services to customer locations within specific timeframes
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Used coordination and planning skills to achieve results according to schedule.

Tour Guide Volunteer

Hobart Convict Penitentiary
04.2019 - 09.2020
  • Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
  • Collected and deposited payments from guests
  • Provided information on various sites throughout the area, relaying little-known stories to provide interest.

Work Placement

Ishka
04.2019 - 07.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Merchandising and display cleaning
  • Money handling and banking duties and undergoing security roles.

Seamstress

Self Employed
01.2012 - 10.2019
  • Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects
  • Drew patterns and cut fabric pieces, assembled and sewed to create wearable garment
  • Performed custom bridal gown fittings and completed alterations with eye toward quality and sense of urgency
  • Liaised and followed-up regularly with management on completion of alterations to communicate, model and enforce company policies, core values and goals.

Assistant

Swarovski
05.2015 - 12.2016
  • Collaborated with coworkers to maximize potential for successful business growth
  • Cash management and sales
  • Maintaining clean work spaces.

Nannying

Cradle Mountain Tasmania
01.2008 - 07.2011
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Maintaining children's routines
  • Maintaining parental contact and record keeping.

Education

Skills

  • Administration and customer service, call centre and customer management skills, working within small and large teams and undergoing daily repetitive tasks and days changing on demand, and dealing with demanding work situations
  • Creating spreadsheets, taking calls, filing, photocopying, collecting, and sorting mail, both incoming and outgoing, scanning and working with Xerox I am well versed with Word, versed in Excel, and I am confident to learn the industry specific software you have in your place of business
  • Using planograms for replenishment, filling shelves, and facing stock, ticketing, following daily stock invoices
  • Working with diversity and training those who need extra help, I will help those who are struggling with their work by helping push them along and guide them in the right direction
  • I have the required skills, the ability to learn and the passion to work my way up to becoming assistant manager and/or management of a team
  • I am highly resilient and confident when it comes to speaking in front of crowds, I have been a lead guide for a large diverse crowd at the Hobart Convict Penitentiary and I have gained the skills to be highly trainable and am willing to learn and take on new roles
  • Sound photography and computer understanding, skills in Microsoft Windows, Siebel, Console, NBN Portal, ESQ, E-East, CAT, OPERA, Hyperion BRIO, IRIS, Wyntranet, Rezdy, SABA, Outlook, Intranet and undergoing technology skills in an Office environments

References

  • Brodie Bruce, Telstra Team Supervisor, 0427 951 734, brodie.bruce@team.telstra.com
  • Melissa Bates, Club Wyndham Front Office Manager, 0458 635 472, melissa.bates@wyn.com
  • Hammond Cardon, Club Wyndham Resort Manager, 0467 786 916, hammond.cardon@wyn.com

Languages

English
Native or Bilingual
Japanese
Professional Working

Timeline

Receptionist

Club Wyndham Seven Mile Beach
05.2022 - Current

Telstra Customer Consultant Call Centre

Telstra
02.2021 - 12.2021

Scene to Believe Santa Set

Eastlands
03.2020 - 07.2021

Work Placement

Officeworks
01.2020 - 05.2022

Tour Guide Volunteer

Hobart Convict Penitentiary
04.2019 - 09.2020

Work Placement

Ishka
04.2019 - 07.2020

Assistant

Swarovski
05.2015 - 12.2016

Seamstress

Self Employed
01.2012 - 10.2019

Nannying

Cradle Mountain Tasmania
01.2008 - 07.2011

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Hannah Tischler