- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Music
- Acting and Theater
- Dance
- Creative Writing
Hannah Tomlin
Melbourne,VIC
Summary
Dynamic and versatile professional with a strong background in customer service, sales, and event entertainment. With experience as a sales assistant, barista, bartender, and front-of-house staff, I am adept at delivering exceptional service in fast-paced environments. Skilled in managing customer relationships, handling transactions, and ensuring seamless operations. Committed to providing high-quality service, building rapport with clients, and adapting to diverse roles with a focus on delivering positive outcomes in every interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant
Review
10.2021 - Current
- Provide exceptional customer service, aiding customers with inquiries and product selections
- Providing detailed knowledge on fabrics and fit of products
- Maintained a clean and organised store environment, ensuring product displays were beautiful and well-stocked
- Visual merchandising- setting up displays with new products as they come in
- Aided in inventory management, including stock replenishment, and conducting stock takes
- Assisted customers with item returns and payment refunds
- Completed weekly KPI and budget reports
Front of House Manager
Junction Arts Festival - VibesTown
08.2024 - 08.2024
- Contracted for the event only - hence the short amount of time.
- Managed front-of-house operations for a performance tent, ensuring smooth and efficient guest flow for each event.
- Supervised and coordinated a team of volunteers, providing guidance and support to ensure excellent customer service and a seamless guest experience.
- Oversaw the scanning and ticketing process for all attendees, ensuring accurate check-ins and managing crowd control before and after shows.
- Sold tickets and processed payments, maintaining a strong knowledge of the event schedule, pricing, and venue layout to assist guests with inquiries.
- Coordinated "bump-in" and "bump-out" processes for each show (4-5 per day), ensuring quick transitions between performances and minimal downtime.
- Worked closely with performers, production staff, and technical teams to ensure the venue was prepared for each performance, from seating arrangements to technical needs.
Barista
Silos - Peppers Hotel
09.2024 - 12.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepared high-quality coffee beverages (espresso, lattes, cappuccinos, etc.) for guests in a fast-paced hotel environment.
- Mixed and served a wide variety of cocktails, adhering to hotel standards and guest preferences.
- Handled room service orders, delivering meals, drinks, and special requests promptly and courteously.
- Contributed to maintaining a high level of appearance, adhering to hotel dress code and grooming standards.
Food and Beverage Attendant
Emirate Leisure
10.2023 - 09.2024
- Worked across multiple venues within Launceston airport such as the departures café (Hudson’s), Boag’s bar and the arrivals café
- Jobs included serving, making coffee, cooking pre-made food and pouring/making alcoholic drinks
- Other services included delivering said drinks/food
- Delivered high-quality customer service in a fast-paced airport environment serving up to 600 people in the hour and ensuring a positive experience for all travellers
- Maintained cleanliness and organisation of dining areas, including tables, counters, and food preparation spaces
- Performed opening and closing duties for each venue
- Worked hours as early as 4 am and finished as late as 1 am
Front of House Staff Member
Tailrace Centre
02.2022 - 10.2024
- Worked across multiple aspects of the centre including, making drinks, and serving food along with serving customers and the POS system in Jude’s café, organising, and running kids' birthday parties in Kids' Paradise along with multiple cleaning duties
- Aided in the setup and pack down of function spaces, including arranging seating and décor according to event specifications
- Cooperated effectively with fellow employees to complex tasks quickly
- Adapted well to changing work environments and demands of the job
Kids Birthday Entertainer
Fairy Tales and Pirate Sails
01.2022 - 04.2024
- Jobs included dressing up as the ordered character, travelling to the client’s residence/place of party and organising along with running a 1–3-hour birthday party as said character
- Other jobs included mascot work, face painting, balloon art and glitter tattoos
- Communicating effectively with other coworkers and parents to understand the event’s expectations
- Incorporate feedback from earlier events into feature planning to improve outcomes
Education
Bachelor - psychological science and criminology
Deakin university
Burwood, VIC09.2027
Skills
- Goal oriented
- Stock management
- Relationship building
- Cash handling
- Team collaboration
- Customer needs assessment
- Point of sale operation
- Task prioritisation
- Visual Merchandising
- Cash register operation
- Opening and closing procedures
Certification
- RSA
- Working with vulnerable people
Interests
Timeline
Barista
Silos - Peppers Hotel
09.2024 - 12.2024
Front of House Manager
Junction Arts Festival - VibesTown
08.2024 - 08.2024
Food and Beverage Attendant
Emirate Leisure
10.2023 - 09.2024
Front of House Staff Member
Tailrace Centre
02.2022 - 10.2024
Kids Birthday Entertainer
Fairy Tales and Pirate Sails
01.2022 - 04.2024
Sales Assistant
Review
10.2021 - Current
Bachelor - psychological science and criminology
Deakin university
Similar Profiles
Elena Lomelí LópezElena Lomelí López
Store Manager at ReviewStore Manager at Review
Mike Anthony SabanganMike Anthony Sabangan
Lecturer (Part-Time) at The Brain-Power Ventures Review (TBPV Review)Lecturer (Part-Time) at The Brain-Power Ventures Review (TBPV Review)
Darraneica RobinsonDarraneica Robinson
Case Analyst at Medical Review Institute of AmericaCase Analyst at Medical Review Institute of America