Hannah Vaatuitui
Melbourne
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Recognised for outstanding stamina and scheduling flexibility. Motivated employee eager to apply adaptation skills to various environments that will expand skills and in turn facilitate company growth. To seek and maintain a full-time position that offers professional challenges utilizing interpersonality, excellent time management and problem-solving skills.
Overview
2025
2025
years of professional experience
Work History
DUTY MANAGER
Australian Venue Co.
07.2024 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
GAMING ATTENDANT
Australian Venue Co.
8 2023 - 07.2024
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Operated point of sale terminal to complete customer transactions.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
RESERVATIONS ASSISTANT
Australian Venue Co.
08.2023 - 07.2024
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Experience with RMS booking system.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Worked flexible hours across night, weekend, and holiday shifts.
FOOD AND BEVERAGE ATTENDANT
Australian Venue Co.
04.2023 - 07.2024
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Processed payments and provided receipts to establish proof of transaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Established rapport with customers by providing friendly and attentive service.
EVENTS ASSISTANT
Voyages Indigenous Australia
05.2022 - 10.2022
- Enhanced event experience by efficiently coordinating logistics and supporting event planners.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Promoted a safe environment at events through strict adherence to safety protocols and regulations.
- Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Organized travel arrangements for speakers or VIP guests, enhancing their overall experience at the event venue.
SHIFT LEADER
Voyages Indigenous Australia
05.2022 - 10.2022
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Oversaw work of up to six staff seamlessly executing professional events.
- Coordinated and allocated equipment, supplies and staff for events.
- Organized guest support services for guests to meet transportation and service needs.
- Produced concept plans for high-profile corporate meetings and events.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
TOUR AMBASSADOR
Voyages Indigenous Australia
05.2022 - 10.2022
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
FOOD AND BEVERAGE ATTENDANT
Outdoor Dining
04.2022 - 10.2022
- Greeted, seated and served customers in outdoor dining site's that seat a high volume capacity.
- Trained as site leader and carried out duties that include: coordinating staff, guests and guest transport
- Organised, set up and packed down equipment for Outdoor concerts, Marathons and Banquets for exclusive guests
- Served in a 5 star restaurant, and organised exclusive events for intimate experiences for small groups
- Made significant changes that improved service and heightened efficiency in day to day work process
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
In Home Baby Sitter
Freelance
01.2021 - 03.2022
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Communicated with parents about daily activities and any concerning behaviors.
- Responsibly watched children while parents were out.
- Cared for home after children went to bed by clearing dishes and putting away toys.
Education
Responsible Service Of Alcohol -
CTA
Responsible Service Of Gaming -
CTA
Diploma - Justice Studies
TAFE
QLDCertificate III - Hospitality
MAS National
Customer Liaison Officer -
Clear To Work
License - Approved Managers
CTA Training
04.2001 -
Skills
- Hardworking and Dedicated,
- Enthusiastic Communicator,
- Proficient and Driven,
- Team player yet thrives in independent situations
- Calm and confident in all variety of situations,
- Displays strong intuition and initiative
Timeline
DUTY MANAGER
Australian Venue Co.
07.2024 - Current
RESERVATIONS ASSISTANT
Australian Venue Co.
08.2023 - 07.2024
FOOD AND BEVERAGE ATTENDANT
Australian Venue Co.
04.2023 - 07.2024
EVENTS ASSISTANT
Voyages Indigenous Australia
05.2022 - 10.2022
SHIFT LEADER
Voyages Indigenous Australia
05.2022 - 10.2022
TOUR AMBASSADOR
Voyages Indigenous Australia
05.2022 - 10.2022
FOOD AND BEVERAGE ATTENDANT
Outdoor Dining
04.2022 - 10.2022
In Home Baby Sitter
Freelance
01.2021 - 03.2022
License - Approved Managers
CTA Training
04.2001 -
GAMING ATTENDANT
Australian Venue Co.
8 2023 - 07.2024
Responsible Service Of Alcohol -
CTA
Responsible Service Of Gaming -
CTA
Diploma - Justice Studies
TAFE
Certificate III - Hospitality
MAS National
Customer Liaison Officer -
Clear To Work
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