Hannah Vagg
Biloela
Summary
Dynamic Regional Operations Leader in a high functioning operations business with a proven track record in process improvement and operational efficiency. Successfully implemented cost-saving initiatives, enhancing service delivery and customer satisfaction. Skilled in data analysis and fostering teamwork, I empower high-performing teams to achieve optimal results while ensuring safety compliance across all operations. Looking for new opportunities to build on my current skill set and gain experience and knowledge in other industries and companies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Operations Leader Bulk
Aurizon
10.2023 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements. Overhauled outdated processes by introducing new operating procedures that increased efficiency levels for the employees and customer. This increased customer satisfaction rates through consistent service quality and timely delivery of services.
- Led cross-functional teams to successfully execute projects on time and within budget constraints. (shift kiosk claims, NCL crewing options, Seaway and Orica running into Gladstone Port).
- Supervised staff recruitment, development, and retention initiatives for a high-performing team environment. · Monitor and plan crew route competencies, training and learning compliance.
- Assessed performance gaps within teams by conducting regular evaluations to identify areas requiring additional training or coaching interventions for optimal results. Spending time in the field completing IFOs, safety interactions, hazard identification/reporting and prevention, check acts, CCV, yard and safety audits and Locomotive and ATP downloads.
- Championed cost-saving initiatives that resulted in significant savings without compromising service delivery standards or employee satisfaction rates through careful analysis of operating expenses, effective crewing strategies, renegotiating contracts with customers, monitor crew kiosk claims and review depot cost centre reports.
- Fostered strong relationships with customers, stakeholders, other areas of the business, unions and rail regulators through exceptional support services and proactive problem-solving techniques.
- Championed safety programs, ensuring compliance with industry regulations and fostering a culture of safe practices among employees. Involvement in risk assessments, ONSR (rail regulator) yard inspections/audits and chair Bulk East depots safety committee meetings
- Maintained database systems to track and analyze operational data,costing and crews leave and roster requests.
- Empowered staff members to take ownership over their respective work areas by fostering a collaborative environment built upon trust, open communication channels, and mutual respect – ultimately leading to higher morale levels and cultural change in the depot.
- Currently lead a team of 40 plus direct reports.
- Complete post incident drug and alcohol testing, investigations, information gathering, delivering outcomes and event learning.
- Administrative tasks- include but not limited to updating and creating spreadsheets, power BI reports, use of Microsoft Office programs, data entry, rostering, assisting with IT issues and payroll issues, credit card reconciliations.
Regional Operations Coordinator
Aurizon
01.2020 - 10.2023
- Relieved in the Regional Operations Leader Position.
- Managed daily operations and crisis situations efficiently while minimizing disruption to ongoing operations and crewing.
- Plan the operational requirements and shunting needs of each service, print train lists and runnings. (RICS,Falco and TMS Pro)
- Collaborate with maintenance staff, contractors, network staff, network control, LRC, local Linfox employees and other business stake holders.
- Perform shunting duties- roll-bys, train testing, setting roads, attaching/detaching wagons and locos.
- Deliver safety briefings and prestarts.
Locomotive Driver
Aurizon
10.2015 - 08.2021
- Operation of locomotives including mainline, loading and unloading, shunting and yard operations.
- Streamlined communication between crew members, ensuring smooth operation during each shift.
- Adapted quickly to new technology advancements in the locomotive industry, staying current on best practices for optimal performance.
- Apply train management techniques to ensure efficient and safe train operations. Reduced fuel consumption with efficient driving techniques, optimizing overall operational costs.
- Enhanced train safety by strictly adhering to railroad operating rules and regulations.
- Qualified in all locomotives and routes in my area.
Education
Bachelor of Science - Did Not Complete
University of Queensland
Gatton, QLDHigh School Diploma -
Blackwater State High School
11-2011
Skills
- Process improvement
- Project management
- Safety compliance and management
- Operational efficiency
- Teamwork and collaboration
- Cost reduction
- Data analysis
- Problem solving
- Effective communication
- Organisation and planning
Certification
TLI42615- Certificate IV in Train Driving
10275NAT Course in Workplace Drug and Alcohol Testing
First Aid (Completing in April)
Standard 11 (Completing in April)
Timeline
Regional Operations Leader Bulk
Aurizon
10.2023 - Current
Regional Operations Coordinator
Aurizon
01.2020 - 10.2023
Locomotive Driver
Aurizon
10.2015 - 08.2021
Bachelor of Science - Did Not Complete
University of Queensland
High School Diploma -
Blackwater State High School
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