Hannah Vanderkooi
East Maitland,Australia
Summary
I am a hard worker with great customer service, strong multitasking skills, problem solving skills and am experienced with pos systems and order taking. I have experience working in all areas of a fast food restaurant (Cafe, Kitchen, and all front area positions). I also have experience mentoring and training new and current staff members and updating their training records in our system.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Trainer
Mcdonalds
02.2021 - Current
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Greeted customers with a smile and provided exceptional customer service.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Volunteer
The Shark and Ray Centre
01.2017 - 02.2018
- Assisted with customer enquiries.
- Performed various maintenance tasks.
- Assisted with group activities.
- Ensured safety of customers and animals.
- Assisted in preparing and feeding food to animals.
Education
Certificate 3 in Retail -
Mcdonalds RTO
07.2024
Skills
- Active Listening
- Team Leadership
- Coaching and Mentoring
- Policies and Procedures
- POS Systems
- Cash Handling
- Sanitation and cleaning
- Customer Service
- Task Delegation
- Workplace Safety
- Food safety understanding
- Feedback Delivery
- Multitasking
- Problem Solving
- Food Running
- Beverage Preparation
- Up-selling
- Espresso machine operation
- Food Preparation
- Inventory Management
- Order Taking
- Coordinating Orders
Certification
- Food Safety Supervisor Certificate
- Certificate 3 In Retail
- RSA License
Timeline
Crew Trainer
Mcdonalds
02.2021 - Current
Volunteer
The Shark and Ray Centre
01.2017 - 02.2018
- Food Safety Supervisor Certificate
- Certificate 3 In Retail
- RSA License
Certificate 3 in Retail -
Mcdonalds RTO
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