Hannah Wright
Bundaberg
Summary
Dynamic leader with a proven track record at Wholesale Paint Group, adept in branch operations management and fostering customer relationships. Elevated customer satisfaction through strategic service enhancements. Excelled in staff management and mentoring, driving team performance. Skilled in conflict resolution and decision-making, ensuring operational excellence and growth.
Overview
10
10
years of professional experience
Work History
Branch Manager
Wholesale Paint Group
08.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Sales Assistant
Bristol Paints
11.2022 - 08.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Team Member
Fiveways Fish and Chips
03.2017 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Assistant Baker
Drakes IGA
08.2021 - 12.2021
- Improved consistency of baked goods by accurately following established recipes and paying close attention to detail during preparation stages.
Waitress
Kalamia Hotel
12.2020 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Apprentice Butcher
Butcher on Queen
06.2020 - 12.2020
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
Team Member
Charcoal Chicken
03.2015 - 11.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
Riverside High School
Launceston, TAS12.2015
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Relationship building and management
- Client relationship management
- Verbal/written communication
- Staff management
- Decision-making
- Cash handling
- Sales expertise
- Conflict resolution
- Friendly
- Banking
- Approachable
Timeline
Branch Manager
Wholesale Paint Group
08.2024 - Current
Sales Assistant
Bristol Paints
11.2022 - 08.2024
Assistant Baker
Drakes IGA
08.2021 - 12.2021
Waitress
Kalamia Hotel
12.2020 - 08.2021
Apprentice Butcher
Butcher on Queen
06.2020 - 12.2020
Team Member
Fiveways Fish and Chips
03.2017 - 10.2022
Team Member
Charcoal Chicken
03.2015 - 11.2015
Riverside High School
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