Hannah Zammit
Jervis Bay,Australia
Summary
Experienced Business Development, Sales and Customer Service professional with a strong background in banking, financial services and client relationship management. Skilled in inbound and outbound lead prospecting, identifying client needs, handling objections and guiding clients from initial enquiry through to completion. Highly organised and detail-oriented, with strong communication, problem-solving and administrative capabilities. Technologically confident, adaptable and effective when working both autonomously and collaboratively within a team.
Overview
15
15
years of professional experience
Work History
Mobile Lender & Business Development Manager
Teachers Mutual Bank
ACT, Illawarra & South Coast
01.2022 - 01.2026
- Managed the end-to-end home lending process, from client interview through to settlement.
- Conducted detailed client interviews to understand financial position, lending needs and objectives, and recommend suitable solutions.
- Reviewed financial information, credit reports, contracts and supporting documentation in line with lending policy and regulatory requirements.
- Cultivated strong client relationships through clear communication, proactive follow-up, and exceptional service, enhancing client loyalty and retention.
- Oversaw lending pipelines, sales activities, and reporting, consistently achieving substantial KPIs exceeding $30mil per annum.
- Developed business across ACT, Illawarra, and South Coast through strategic lead generation, referral networks, and stakeholder engagement, expanding market reach.
- Liaised with internal teams and external third parties to resolve issues and ensure smooth customer outcomes.
- Represented the bank at community, industry and sponsorship events to support brand awareness and new business opportunities.
Assistant Branch Manager / Personal & Home Lender
IMB Bank
Vincentia / Nowra, NSW
01.2016 - 01.2022
- Assisted Branch Manager in daily operations, administration, and staff coordination to ensure smooth branch functioning.
- Conducted client interviews to understand financial needs and recommend suitable lending solutions.
- Resolved complex customer enquiries and complaints, collaborating with internal departments to enhance customer satisfaction.
- Managed complex customer enquiries and complaints, liaising with internal departments.
- Coached colleagues through training and one-on-one check-ins, facilitating procedural updates and fostering team development.
- Supported the Branch Manager with daily operations, administration and staff coordination.
- Completed end-of-day reconciliation, cash balancing and branch reporting.
- Maintained accurate records and supported branch compliance, privacy and risk requirements.
General Manager - Club/Administration
Vincentia Golf Club
Vincentia, NSW
01.2011 - 01.2016
- Managed daily club operations and administration, ensuring alignment with Board of Directors' objectives.
- Supervised and developed a team of 20+ staff, fostering a collaborative work environment.
- Managed budgets, payroll, invoicing and supplier payments.
- Prepared Board reports, meeting agendas and administrative documentation.
- Maintained club compliance, records and operational procedures.
- Facilitated communication between staff, members, suppliers, and stakeholders to ensure smooth operations.
- Planned and executed events to enhance member engagement and community involvement, events and charity days.
Education
Certificate 3 Fitness & Nutrition - Personal Trainer
Onfit
Online 06.2026 - 09.2026
Tier 2 Financial Products & Services -
Institute of Data & Technology
Trade Certificate 3 Commercial Cookery - Qualified Chef
TAFE NSW
BomaderrySkills
- Business Development & Client relationship management
- Sales and Marketing
- Lead prospecting, follow ups & Pipeline management
- Stakeholder engagement & Relationship building
- Reporting, Documentation & Record management
- CRM & Software management
- Strong organisation & time management skills
Problem-solving & objection handling
- Customer relationship management
Software And Digital Skills
- Microsoft Word, Excel & Outlook
- CRM systems
- Squarespace
- Wix
- AI tools
- Zoom & Teams
- BDS
- Everest
- Lendfast
- Ultracs
- Simpology
- MYOB
- Data reporting
- Online platforms
Timeline
Certificate 3 Fitness & Nutrition - Personal Trainer
Onfit
06.2026 - 09.2026
Mobile Lender & Business Development Manager
Teachers Mutual Bank
01.2022 - 01.2026
Assistant Branch Manager / Personal & Home Lender
IMB Bank
01.2016 - 01.2022
General Manager - Club/Administration
Vincentia Golf Club
01.2011 - 01.2016
Tier 2 Financial Products & Services -
Institute of Data & Technology
Trade Certificate 3 Commercial Cookery - Qualified Chef
TAFE NSW