Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hannah Ren

Abbotsford,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in developing sales strategies and achieving revenue goals. Possesses the ability to build customer relationships, identify customer needs, and deliver solutions. Exceptional communication, organizational, and problem-solving skills. Hardworking Quality Assurance Manager with extensive knowledge of government rebate products to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs.

Overview

3
3
years of professional experience

Work History

Quality Assurance Manager

Carbon Savers
11.2023 - Current
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
  • Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.

Supervisor

Pancake Parlour
06.2023 - 10.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Monitored workflow to improve employee time management and increase productivity
  • Evaluated employee performance and coached and trained to improve weak areas
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained database systems to track and analyze operational data.

PA (Personal Assistant) of Head of Sales

Smart User
04.2021 - 03.2023
  • To increase efficiency of Head of Sales
  • Analyzed market trends to create insights that help inform strategy decisions around pricing models or marketing campaigns
  • Skilled at working independently and collaboratively in team environment
  • Established key performance indicators to measure and monitor efficiency of sales support team
  • Self-motivated, with strong sense of personal responsibility
  • Managing schedules appropriately
  • Cooperating/assisting with management level and HR
  • Ensuring efficiency of PM (project manager) and AM (assistant manager) across multiple departments
  • Conducting weekly performance reviews
  • Recruited, hired, trained and supervised team of 10+ employees within sales support department
  • Tracking daily efficiency of product installation
  • Updating weekly installations
  • Coordinated with Sales Managers to develop effective strategies for improving customer satisfaction levels in all sales support operations
  • Achievements
  • Entered Company in April 2021 as scheduler
  • Promoted to Team Leader in June 2021
  • Promoted to PA in August 2021

Team Leader

Smart User
06.2021 - 08.2021
  • Delegated tasks to team members according to project requirements and employee strengths
  • Managing and assisting team members with their schedule
  • Conduct weekly meeting to evaluate performance and further action plans
  • Increasing efficiency and performance of team members
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
  • Facilitated regular meetings with team to discuss progress towards goals and identify areas for improvement
  • Checking on daily installation and performance
  • Implemented process improvements that increased productivity while maintaining high quality standards
  • Calling Customers on customer service bases
  • Provide customers with assistance and product information

Scheduler

Smart User
04.2021 - 06.2021
  • Daily creating number of assigned schedules in assigned City councils
  • Managing customers in the assigned area
  • Checking on daily installation and performance
  • Calling Customers on a customer service bases
  • Provide customers with assistance and product information
  • Ensuring to schedule customers at their desirable times
  • Resolving any warranty issues bought up by the customer
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions
  • Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions

Education

Bachelor of International Business - International Business

RMIT
Melbourne, VIC
11.2023

VET Certificate III Beauty Chisholm -

Elizabeth Murdoch College
Melbourne, VIC
2020

Skills

  • Personal Navigation Assistant
  • Communication
  • Time management
  • Critical Thinking
  • Problem Solving
  • Customer Service
  • Decision Making
  • Data Analytics
  • Leadership
  • Written Communication
  • Quality testing

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Quality Assurance Manager

Carbon Savers
11.2023 - Current

Supervisor

Pancake Parlour
06.2023 - 10.2023

Team Leader

Smart User
06.2021 - 08.2021

PA (Personal Assistant) of Head of Sales

Smart User
04.2021 - 03.2023

Scheduler

Smart User
04.2021 - 06.2021

Bachelor of International Business - International Business

RMIT

VET Certificate III Beauty Chisholm -

Elizabeth Murdoch College

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Hannah Ren