Hannah Giliam
Inverloch,VIC
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 2 years of service-focused experience.
Overview
7
7
years of professional experience
Work History
Customer Advisor 2
National Australia Bank
06.2022 - Current
Henrietta's Café and Homewares
01.2019 - Current
Customer Advisor 1
National Australia Bank
01.2022 - 06.2022
Crew Trainer
McDonald's Leongatha
01.2017 - 01.2021
Education
Bachelor of Commerce - Human Resources Management
Australian Catholic University
Melbourne06.2023
Secondary Education -
Mary Mackillop Catholic Regional College
Leongatha, VIC11.2019
Skills
- Complaint Handling
- Active Listening
- Decision Making
- Customer Retention
- Time Management
- Positive Attitude
- Goal Setting
- Product Knowledge
- Effective Communication
- Performance Metrics
- Customer Services
- Regulatory Compliance
Accomplishments
Retail VIC/TAS Quarterly Award winner for Eastern Victoria, Q1 2023.
Being apart of LAM engagement and advocacy group call the Nabvocates
Personal Information
Date of Birth: 11/17/2001
references
Cleo Hogan- Henrietta's
0477 125 800
Naomi Davis- National Australia Bank
0458 727 023
Timeline
Customer Advisor 2
National Australia Bank
06.2022 - Current
Customer Advisor 1
National Australia Bank
01.2022 - 06.2022
Henrietta's Café and Homewares
01.2019 - Current
Crew Trainer
McDonald's Leongatha
01.2017 - 01.2021
Bachelor of Commerce - Human Resources Management
Australian Catholic University
Secondary Education -
Mary Mackillop Catholic Regional College
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