Hannah Rose Kirkbride
Cabin Crew (CSM)
Gold Coast,QLD
Summary
.
Customer-focused with a passion for delivering exceptional service. Highly-motivated employee with desire to take on new challenges. Flexible hard worker ready to learn and contribute to team success.
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Cabin Crew (CSM)
QANTAS LINK
BRISBANE, QLD
11.2021 - Current
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
- Responded promptly to customer complaints or requests for service during flights.
- Verified that all doors were secured before take off and landing.
- Managed passenger manifests.
- Collaborated with pilots in preparing aircraft for departure from airports.
- Enforced airline regulations concerning smoking on board planes.
- Monitored passenger consumption of alcohol on board flights according to company policy.
- Completed reports on incidents involving unruly or disruptive passengers.
- Replenished supplies in lavatories throughout the flight as needed.
- Maintained a professional appearance at all times while interacting with customers.
- Adhered strictly to FAA regulations regarding air travel safety protocols.
- Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Stocked cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
- Completed accurate audits of aircraft following cleaning and sanitization procedures.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Followed safety, passenger and supply pre-flight checklists.
- Observed passengers for intoxication or possible threat to safety.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Kept cabin neat, clean and professional in appearance.
- Demonstrated proper use of seat belts and flotation devices to prepare for emergencies.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Executed menu and drink orders to meet preferences of passengers.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Brewed hot coffee and prepared meals and snacks for passengers.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Prepared for takeoff and landing sitting in correct brace position in crew seat.
- Collected passenger trash during and after flights.
- Provided first aid assistance to passengers when necessary.
Joint Owner/Manager
The Smokin Goat
TINGALPA , QLD
11.2019 - 02.2021
- This business began 1 week prior to COVID-19 2020
- Opened shop 26th November 2020
- Personally designed and opened the café with a partner
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
- PAYE system
- Excel program – weekly ordering, profit & loss statements
- Income and weekly takings
- Customer service.
- Participated in networking events to establish and cement community ties,industry connections.
Manager / Supervisor
My Greek Cuzina, Miso Hapi, Mozzerella Cusina and Chop Chop Sushi
BRISBANE, QLD
01.2018 - 11.2020
- My Greek Cuzina Redcliffe, Miso Hapi West End, Chop Chop Sushi Graceville, Mozzarella Cucina.
- Created positive work environment for employees and delivered exceptional customer service.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Prepared and led food service training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maximized revenue and profits of food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised numerous team members and fulfilled dining needs and desires of patrons.
Education
Graduate Certificate - Chemistry And Biology
University of The Sunshine Coast
12.2015
GED -
North Lakes State College
11.2015
Certificate 3 and 4 - FITNESS
North Lakes State College
11-2015
Certificate 2 - Volunteering
North Lakes State College
11-2015
Skills
- Engaging Personality
- Reliable and Professional
- Leadership skills
- Fast Learner
- Team player
- Self-motivated
- Active Listener
- Multitasking
Work Preference
Work Type
Full TimePart TimeImportant To Me
Career advancementCompany CulturePersonal development programsPaid sick leavePaid time offTimeline
Cabin Crew (CSM)
QANTAS LINK
11.2021 - Current
Joint Owner/Manager
The Smokin Goat
11.2019 - 02.2021
Manager / Supervisor
My Greek Cuzina, Miso Hapi, Mozzerella Cusina and Chop Chop Sushi
01.2018 - 11.2020
Graduate Certificate - Chemistry And Biology
University of The Sunshine Coast
GED -
North Lakes State College
Certificate 3 and 4 - FITNESS
North Lakes State College
Certificate 2 - Volunteering
North Lakes State College
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