Hanneke Dixon
Ballarat
Summary
Dynamic professional with a proven track record in customer service and relationship building, honed at Telstra and other notable organisations. Excelled in multitasking and communication, significantly enhancing customer satisfaction. Skilled in both administrative support and effective complaint handling, demonstrating adaptability and a keen eye for detail. Achieved through a collaborative approach and a commitment to professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consultant
VicRoads
04.2025 - Current
- Assisted client with general and difficult enquiries
- handled complaints
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Advisor
Telstra
05.2023 - 04.2025
- Performed opening and closing duties, including setting up displays, restocking shelves, and cleaning.
- Greeted customers upon arrival at store, assisted in locating items, and provided accurate information about products.
- Tracked customer feedback through surveys, reviews, and other forms of communication.
- Demonstrated strong communication skills when dealing with difficult situations involving dissatisfied customers.
- Creating a positive experience for customers through engaging conversation and helpful advice, ensuring customer satisfaction.
- Maintained an organized work environment by stocking shelves, organizing displays, and keeping track of inventory levels.
- Built strong relationships with customers while providing knowledgeable answers to questions and concerns.
Veterinary Assistant Intern
Ballarat country vets
01.2023 - 12.2023
- Assisted veterinarians with surgical procedures, including pre and post-op care, anesthesia monitoring, and restraint of animals.
- Ordered supplies necessary for the efficient operation of the veterinary practice.
- Performed physical examinations on animals and collected vital signs such as temperature, pulse rate, respiration rate, weight.
- Communicated effectively with clients regarding their pet’s health status, treatments plans and home care instructions.
- Educated clients about preventative healthcare measures like flea prevention, heartworm preventatives.
- Adhered to all clinic policies and procedures for safe handling of controlled substances.
- Accurately documented patient treatments according to established standards.
Crew Coach
Hungry Jacks
06.2019 - 05.2023
- Training new crew members for their potential job role.
- Closing the store and making sure everything is ready for the next day.
- Maintained cleanliness throughout the store.
- Lead the crew with daily tasks.
- Established positive working relationships with customers by responding promptly to inquiries or complaints.
- Encouraged teamwork among crew members by setting examples of cooperation and collaboration.
- Provided ongoing guidance and direction to crew members regarding job duties, policies, procedures, and expectations.
- Recognized potential opportunities for process improvement within the organisation’s operations model.
Education
Certificate IV - Veterinary nurse
Gordon Tafe
11.2023
Certification - VCE
Damascus college
12.2021
Skills
- Complaint Handling
- Teamwork and Collaboration
- Customer Service
- Multitasking
- Time Management
- Attention to Detail
- Organisational Skills
- Excellent Communication
- Calm and Professional Under Pressure
- Adaptability and Flexibility
- Computer Skills
- Professionalism
- Customer Relations
- Relationship Building
- Administrative and Office Support
Certification
- Certificate IV in Veterinary Nursing
- Certificate in VCE
Timeline
Consultant
VicRoads
04.2025 - Current
Customer Advisor
Telstra
05.2023 - 04.2025
Veterinary Assistant Intern
Ballarat country vets
01.2023 - 12.2023
Crew Coach
Hungry Jacks
06.2019 - 05.2023
Certification - VCE
Damascus college
Certificate IV - Veterinary nurse
Gordon Tafe
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