Hanney Seylim
Altona,VIC
Summary
Dynamic and results-driven Chief Commercial Officer with a proven track record in driving new business development and leading high-performing teams. Adept at strategic thinking and problem-solving, with a strong commitment to continuous improvement and delivering exceptional results. Seeking to leverage expertise in people leadership and strategic execution to propel organisational growth and achieve ambitious commercial objectives.
Overview
31
31
years of professional experience
Work History
Chief Commercial Officer
DEAN World Cargo
07.2018 - Current
- Boosted sales revenue by implementing strategic marketing initiatives and cultivating strong client relationships.
- Championed customer-centric culture within organisation, enhancing overall customer satisfaction levels.
- Balanced business needs and customer needs to optimize profits and customer satisfaction.
- Streamlined internal processes, improving operational efficiency and reducing costs.
- Established rigorous performance metrics to effectively measure commercial activities and optimize results.
- Fostered culture of continuous improvement within commercial division, encouraging innovative thinking and embracing change as opportunity for growth.
- Created highly performing commercial team with every single individual exceeding set financial target
Regional Customer Success Manager, ANZ
Gravity Supply Chain
07.2016 - 07.2018
- Employed by SaaS startup organisation to manage entire ANZ region's commercial performance, as well as managing "future" existing customer base
- Responsible for overall ANZ region's budget, new business acquisition and existing customers' management and retention
- Created customer success processes for SaaS startup
- Created entire new business plan for region
- Determined growth targets for region
- Managing team of Customer Success Managers in HKG
- Designed customer satisfaction metrics and methods to extract information.
Marketing & Supply Chain Manager
ADM Global Pty Ltd
05.2012 - 04.2017
- Employed by ADM Global and ASF Logistics to grow a newly formed JV from zero revenue to profitable and successful business
- Responsible for general management of a JV between ADM Global in Australia and ASF Logistics in USA
- Won ATS Timber account worth $250,000 per annum
- Won Performax account worth $350,000 per annum
- Grew operating team from 1 staff to 3 within first 6 months of starting business
- Managed all aspects of business from customer services and sales to operations, budgeting and forecasting.
Regional Sales & Customer Service Manager, South East Australia
Agility Logistics
06.2009 - 05.2012
- Responsible for managing the sales and customer service teams in VIC, SA and TAS
- Responsible of the overall sales budget and customer satisfaction in the southern east states of Australia
- Documented CS & Sales procedures for ISO accreditation and process improvement purposes
- Increased existing customers’ revenue by 15% YOY.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
State Sales Manager, VIC & SA
UTi Global Logistics
07.2006 - 06.2009
- Managing sales department and achieving targeted growth through new business acquisition and retention of existing customers
- Won Ford contract worth $1,000,000 per annum.
- Won Stora Enso contract worth $1,000,000 per annum.
- Improved accounts handover processes
- Structured successful sales team from scratch
- Managed team of 6 staff, 4 BDMs, Sales Support Coordinator and Major Account Manager.
Global Industry Development Manager
DHL
12.2003 - 05.2006
- Managing DHL global accounts with sophisticated logistics needs, including management of the entire supply chain and logistics operations
- Improved Motorola’s supply chain design through the creation and implementation of robust JIT design
- Increased existing customers’ revenue by 19% YOY
- Won Schneider & Nestle Middle East tenders
- Managed to grow territory by over 30% YOY
- Achieved second place in a sales competition that involved over 200 sales staff in the Middle East region
- Salesperson of the year 2005.
Customer Services Manager
DHL
10.1993 - 11.2003
- Managing a team of Customer Services Executives in a call centre environment
- Responsible for coaching, motivating and evaluating staff members to reach the desired level of performance
- Weekly ongoing training & coaching of staff
- Weekly meetings to evaluate staff performances
- Managed a team of 9 split between day and night shifts
- Improved accounts handover from the sales function
- Runner up: "DHL Employee of the year 2000".
Education
Master of Marketing Management -
Australian Institute of Business
Melbourne, Australia01.2016
Advanced Diploma in Business Management -
Australian Institute of Business
Melbourne, Australia01.2015
Certificate IV - Logistics & Supply Chain Management -
Australian Government - Australian Apprenticeships
Melbourne, Australia01.2010
Certificate III - International Freight Forwarding -
Australian Government - Australian Apprenticeships
Melbourne, Australia01.2009
Bachelor or Arts -
University of Ain Shams
Cairo, Egypt01.1993
Skills
- Customer Centric
- Advanced Negotiation
- Conflict Resolution & Change Management
- Highly Analytical
- Budgeting & Forecasting
- Strategic Sales & Marketing
- Project & Time Management
- People Leadership
- Client Database Management
- Big Data, Cloud Services & SaaS
Languages
German
Spanish
French
Arabic
Awards
- DHL Customer Service person of the year 1994
- DHL runner-up employee of the year 2000
- DHL runner-up territory growth sales competition 2004
- DHL Salesperson of the year 2005
References
References available upon request
Projects
Re-engineered Motorola's supply chain design to introduce process and cost efficiencies
Timeline
Chief Commercial Officer
DEAN World Cargo
07.2018 - Current
Regional Customer Success Manager, ANZ
Gravity Supply Chain
07.2016 - 07.2018
Marketing & Supply Chain Manager
ADM Global Pty Ltd
05.2012 - 04.2017
Regional Sales & Customer Service Manager, South East Australia
Agility Logistics
06.2009 - 05.2012
State Sales Manager, VIC & SA
UTi Global Logistics
07.2006 - 06.2009
Global Industry Development Manager
DHL
12.2003 - 05.2006
Customer Services Manager
DHL
10.1993 - 11.2003
Master of Marketing Management -
Australian Institute of Business
Advanced Diploma in Business Management -
Australian Institute of Business
Certificate IV - Logistics & Supply Chain Management -
Australian Government - Australian Apprenticeships
Certificate III - International Freight Forwarding -
Australian Government - Australian Apprenticeships
Bachelor or Arts -
University of Ain Shams
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