HANS PALOMAS
Fairfield,NSW
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
3
years of professional experience
Work History
Key Account Manager
Momentum Consulting
04.2022 - Current
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed and delivered presentations to key customers to position products and services.
Junior Property Manager
Laing + Simmons Real Estate
08.2021 - 04.2022
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Management of all tenant related activities including ingoing, outgoing and routine inspections
HR Service Desk Officer
Uniting Care Australia
04.2021 - 12.2021
- Coordinated with multiple departments for the mutual benefit of all employees under Uniting Care NSW.ACT
- Understand multiple Enterprise Agreements and advise clients their entitlements based on their specific Award.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted in resolving and satisfying client requests and internal conflicts
Education
Bachelor of Business - Major in Management
Western Sydney University
Sydney, NSW2019
Skills
- Key Account Management and Retention
- Adherence to Enterprise Agreements and SLAs
- Expertise in 360° Recruitment
- Client Relationship Building
- Negotiation of Profitable Pricing
- Business Development Sales Experience
- Proficient in WHS Regulations & Inductions
- Detail Oriented
- Efficient and Highly Organized
- Excellent Interpersonal Skills
- Multi - Lingual
Accomplishments
- Orchestrated a 45% surge in sales for pivotal key accounts, showcasing strategic prowess and client understanding
- Received Award for outstanding performance in Q2 2023 (Team of the Quarter)
- Collaborated with team of 7 in the development of client profitability and service
Timeline
Key Account Manager
Momentum Consulting
04.2022 - Current
Junior Property Manager
Laing + Simmons Real Estate
08.2021 - 04.2022
HR Service Desk Officer
Uniting Care Australia
04.2021 - 12.2021
Bachelor of Business - Major in Management
Western Sydney University
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