Hansel NacanieliRatotoVatuinaruku
Guildford West,NSW
Summary
Ability to work under pressure self- motivated, enthusiastic, creative and energetic exposed to people with diverse culture and ethnic backgrounds good management and organisational skills, innovative, ability to lead and being a very good team player highly developed oral and written communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Worker
Western Sydney Services
Guildford
02.2024 - Current
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
Groundsperson
Voyages Ayers Rock Resort
01.2023 - 01.2023
- Lawn management and irrigation
- Sprinkler system management
- Attending to Maintenance requests
- Mowing lawns and hedges management
- Traffic Control and initiation
Public Area Attendant
Voyages Ayers Rock Resort
01.2022 - 01.2023
- Maintaining cleanliness of Public areas
- Cleansing pool and empty garbage bins
- Assist in Housekeeping and bed making
- Cleaning bathrooms and toilets.
Food and Beverage Attendant
TanoaTusitala Hotel
01.2018 - 04.2022
- Greeted and welcomed guests at Tamarind Restaurant
- Provided excellent customer service
- Set table for buffet breakfast, polished cutleries, cleared cutleries and crockeries
- Reshuffled the cover
- Topped up the float
- Took drink and food orders
- Worked as runner during services
- Attended to guests’ queries regarding special of the day, diet requirements and special requests
- Supported bar attendants in pouring wine and serving beers and soft drinks, cocktail preparation.
Peer Educator
Reproductive And Family Health Association Of Fiji
Ba
10.2021 - 03.2022
- Helped peers build self-confidence and motivation by providing positive reinforcement and feedback.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Encouraged peers to take ownership of learning by taking responsibility for own progress.
- Promoted development of good study habits and learning skills.
- Developed valuable problem-solving strategies with peers to provide assistance in understanding difficult concepts.
- Strengthened academic confidence of peers by providing supportive learning environment.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in health promotion campaigns to raise awareness of health issues.
- Engaged clients in health-related activities to enhance overall well-being.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Participated in community outreach activities to promote health education initiatives.
- Collaborated with other health professionals to provide comprehensive health education services.
- Conducted research to stay up-to-date on health trends and health-related issues.
- Monitored and evaluated health education programs to verify quality and efficacy.
- Built partnerships with community organizations to expand reach and impact.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Organised ready available pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Assisted in health promotion campaigns to raise awareness of health-related issues.
- Collaborated with other healthcare professionals to design and deliver health education services to clients.
- Monitored health trends and data to identify health concerns and develop related health education initiatives.
- Complied with legal and ethical standards to meet regulatory requirements.
- Developed and implemented health education strategies to reach target audiences.
- Conducted health screenings and assessments to evaluate community health needs.
Community Health Worker
Ministry Of Health And Medical Services
Ba, Fiji
11.2019 - 03.2022
- Helped vulnerable individuals navigate complex healthcare system.
- Addressed patient concerns and provided support to vulnerable demographics.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Developed and maintained relationships with community partners to build program scope.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Collaborated with external organizations to coordinate health and social services.
- Targeted specific community groups with wellness and disease management information.
- Set up community health education and promotion programs to reduce chronic conditions.
- Facilitated health screenings with follow-up care to target specific issues.
- Participated in health promotion campaigns to raise awareness of health issues.
- Created and distributed health-related education materials to improve program awareness.
- Collaborated with local organizations to expand health services and resources.
- Engaged clients in health-related activities to enhance overall well-being.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
Food and Beverage Attendant
Australian High Commission Residence
01.2018 - 01.2018
- Met and greeted customers
- Served ale carte cocktail dinner
- Provided service to customers to attend to their orders and ensured their satisfaction.
Presiding Officer
Fiji Elections Office
11.2014 - 01.2018
- Oversee administration of the Polling Station
- Seeing that there is no breach in casting of votes under the Electoral Act
- Being transparent, in decision making towards voters and other election officials
- Maintain work ethics and ensure that the Code of Conduct is being exercised and accurate in all aspects
- Respect for the law and neutral without biasness of any political party.
Volunteer
Red Cross
06.2017 - 07.2017
- Worked as a labor in collaboration with Red Cross Fiji in building homes for the displaced and poorest of the poor
Security Guard
Professional Securities
11.2016 - 12.2016
- Safeguarded the property of Fiji National University, Ba Campus.
Customer Service Agent
Mind Pearl, Lebara
06.2016 - 08.2016
- Attended to customer queries regarding mobile network service
- Marketed mobile credit top up, pre-paid and post-paid plans
- Processed payments using Debit Cards
- Contributed to the nomination of three numbers for customers to call for free on a plan in a month unbarred
- Ported in and ported out numbers to different mobile network (Vodafone, Optus or Telstra)
Cabin Laundry/ Cabin Steward/ Cabin Bar
Captain Cook Cruises, Fiji Limited
01.2013 - 11.2013
- Washed dirty lines
- Did stock take of linen and towels
- Cleaned rooms for guests
- Helped in the bar during canapés and dinner time - serving soft drinks, pouring wine, processing order from the bar
- Ensure safety in use for chemicals and knew the right ones surface cleaning.
Takubu House Captain
RatuNavula College
01.2012 - 01.2013
Form Captain
A D Patel College
01.2010 - 01.2011
Head
Ayers Rock Resort, Voyages Indigenous Tourism Australia, Voyages
01.2023
- Fijian Employees, to Employer(VITA) –
Housekeeper
Taumeasina Island Resort
02.2018
- Cleaned and prepared room for guests
- Prepared rooms for check-ins and cleaned during check-outs
- Cleaned the public areas
- Read and follow Safety Data Sheet in using chemicals for cleaning
Australian Pacific Technical College
01.2018
- Hospitality course representative to Student Council
President
University of the South Pacific, USP Islanders Rugby League
01.2016
Education
Certificate 4 - Child, Youth And Family Intervention Program
Christa College
Victoria 10-2023
SIT30616 Certificate III in Hospitality -
Australia-Pacific Training
2018
Biology and Chemistry
the University of the
2016
Fiji Seventh Form Examinations -
A.D Patel College
2015
Certificate of Participation in Advanced Division Science Competition in Form 7 -
2015
Fiji School Leaving Certificate -
Ratu Navula College
2013
5 -
Ratu Navula College
2012
Patel College
2011
Skills
- Analytical Thinking
- Microsoft Word
- Data Entry
- Recordkeeping
- Interpersonal Communication
- Public Speaking
- Organizational Skills
- Good Telephone Etiquette
- Team Management
- Attention to Detail
- Active Listening
- Multitasking
- Conflict Resolution
- Social Perceptiveness
- Written Communication
- Dependable and Responsible
- Task Prioritization
- Research
- Client and Community Service
- Cross-Departmental Agency Collaboration
- Social Services Application Assistance
- Health Service Referrals
- Relationship Building
- Conducting Home Visits
- Flexible Schedule
- Progress Monitoring
- Healthy Living Plans
- Blood Pressure Screening
- CPR and First Aid
- Health Fair Participation
- Informational Brochures Distribution
- Community Outreach
- Group Discussions
- Public Outreach
- Community-Based Resources
- Community Events Management
- Risk Prevention Education
- Resource Advocacy
- Community Education
- Social Services
- Report Preparation
- Health Education
- Health Plan Development
- Community Relations
Affiliations
AHCMOM213 Operate and Maintain Chainsaws- Charles Darwin University Australia-17th February 2023
Multi hire in food and beverage at Outback pioneer hotel and residents Club in Yulara 2022-2023 October 13th.
Certification
Samisoni Rabuku – ADRA vakaurawai Facilitator (organic farming)
Davendra Naidu – Ministry of Agriculture
Youth Change for Mental Health – Livai Serukalou ( youth officer)
Certificate in Personal Survival Technique- Fiji Maritime Academy august 2014
Certificate in Personal Safety and Social Fiji Maritime Academy August 2014
Certificate in Basic fire Fighting and Control- Togalevu NAVAL base- August 2014
Red Cross Volunteer joined 2020.
Volunteer for Ministry of Health and Medical services from November 2019 till March 16th 2022( Peer Educator for Reproductive and Family health Fiji- Ba Subdivision).
Psychological First Aid- Empower Pacific- November 2021
Money Minded Program in Financial literacy – ANZ Bank Fiji- March 10 2022.
Pre-departure briefings- Ministry of Employment Productivity and Industrial Relations: March 2022.
Work zone Traffic Management- Civil Contractors Federation South Australia-10th June 2022.
Timeline
Support Worker
Western Sydney Services
02.2024 - Current
Groundsperson
Voyages Ayers Rock Resort
01.2023 - 01.2023
Head
Ayers Rock Resort, Voyages Indigenous Tourism Australia, Voyages
01.2023
Public Area Attendant
Voyages Ayers Rock Resort
01.2022 - 01.2023
Peer Educator
Reproductive And Family Health Association Of Fiji
10.2021 - 03.2022
Community Health Worker
Ministry Of Health And Medical Services
11.2019 - 03.2022
Housekeeper
Taumeasina Island Resort
02.2018
Food and Beverage Attendant
TanoaTusitala Hotel
01.2018 - 04.2022
Food and Beverage Attendant
Australian High Commission Residence
01.2018 - 01.2018
Australian Pacific Technical College
01.2018
Volunteer
Red Cross
06.2017 - 07.2017
Security Guard
Professional Securities
11.2016 - 12.2016
Customer Service Agent
Mind Pearl, Lebara
06.2016 - 08.2016
President
University of the South Pacific, USP Islanders Rugby League
01.2016
Presiding Officer
Fiji Elections Office
11.2014 - 01.2018
Cabin Laundry/ Cabin Steward/ Cabin Bar
Captain Cook Cruises, Fiji Limited
01.2013 - 11.2013
Takubu House Captain
RatuNavula College
01.2012 - 01.2013
Form Captain
A D Patel College
01.2010 - 01.2011
Certificate 4 - Child, Youth And Family Intervention Program
Christa College
SIT30616 Certificate III in Hospitality -
Australia-Pacific Training
Biology and Chemistry
the University of the
Fiji Seventh Form Examinations -
A.D Patel College
Certificate of Participation in Advanced Division Science Competition in Form 7 -
Fiji School Leaving Certificate -
Ratu Navula College
5 -
Ratu Navula College
Patel College