Hansi Cooray
Adelaide,SA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Support Engineer
Algonomy
Bangalore, India
11.2022 - 11.2024
- Assisted customers with troubleshooting complex technical issues related to software products.
- Provided real-time support to everyday users of retail businesses.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve their data loading problems.
- Collected, analyzed and reported on data for use in operational planning.
- ETL process monitoring and bug fixing.
Associate Support Engineer
Rich Relevance
Colombo, Sri Lanka
12.2023 - 01.2024
- Provided technical support to customers over the phone, by email and via chat.
- Created and maintained customer accounts in CRM software.
- Assisted customers with troubleshooting complex technical issues related to software products.
- Configured and tested network connections for remote users.
- Analyzed system logs to identify potential errors or discrepancies.
- Resolved customer complaints in a timely manner.
Full Stack Software Developer
Elephant Hive Limited
Dublin, Ireland
08.2021 - 10.2022
- Designed and maintained relational databases using MySQL and MongoDB.
- Developed, tested, debugged and implemented code for web-based applications.
- Collaborated with other developers on cross-functional teams to design user interfaces.
- Developed front end components using HTML, CSS, JavaScript, React.js and JQuery.
- Ai summary generation using novel technologies like Open AI and GPT-3.
- Fine tuned models , Prompt Engineering and knowledge graph creation.
Customer Service Executive
Fingara Country Club
Colombo, Sri Lanka
02.2020 - 06.2021
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Ensured that all customer queries were handled quickly and professionally.
- Actively maintain and updated customer accounts
- Tracked KPI’s to generate reports for supply chain performance Analyze and optimize the inventory procedures
Education
Bachelor of Science - Computer Science
Wayamba University of Sri Lanka
Sri Lanka12-2022
CIMA - CIMA- Operational Level Completed
Wisdom Business Acadamy
Colombo 0301-2017
High School Diploma -
Devi Balika Vidyalaya
Sri Lanka08-2016
Skills
- Dynamic Communication
- Problem solving
- Listening skill
- leadership
- Adaptability
- Data Analysis
- Accurate Record Keeping
- Decision making
- Time management
- Operational procedures
- Writing and speaking
- Typing
- Multi tasking
- Book keeping
- Technical skills
- KPI tracking
Languages
English
Full Professional
Certification
- CIMA Certification in Business Management
References
References available upon request.
Timeline
Associate Support Engineer
Rich Relevance
12.2023 - 01.2024
Associate Support Engineer
Algonomy
11.2022 - 11.2024
Full Stack Software Developer
Elephant Hive Limited
08.2021 - 10.2022
Customer Service Executive
Fingara Country Club
02.2020 - 06.2021
Bachelor of Science - Computer Science
Wayamba University of Sri Lanka
CIMA - CIMA- Operational Level Completed
Wisdom Business Acadamy
High School Diploma -
Devi Balika Vidyalaya
- CIMA Certification in Business Management
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