Hansi Thalagala
Mulgrave
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BMW
08.2023 - 12.2024
- Served as primary contact for all customer inquiries and service appointments.
- Provided detailed guidance to customers through vehicle service processes.
- Addressed customer concerns, answered questions, and explained procedures professionally.
- Diagnosed minor vehicle issues and performed basic troubleshooting as needed.
- Escalated complex technical concerns to service advisors or technicians promptly.
- Maintained accurate records of customer interactions and vehicle service updates.
- Coordinated appointment scheduling to ensure timely communication with customers.
- Ensured organization and efficiency of service lounge and front desk area.
Customer Service Officer
Coles
12.2018 - 03.2023
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
- Collaborated with team members to improve service operations and streamline processes.
- Handled customer complaints with professionalism and empathy, maintaining positive relationships.
Education
Diploma of Leadership Management
Gen Institute
02-2020
Diploma of Business Management
Brandix College
07-2018
Skills
- Customer relationship management
- Service documentation
- Complaint resolution
- Effective communication
- Team collaboration
- Critical thinking
- Microsoft Office proficiency
Languages
English
Professional
Timeline
Customer Service Representative
BMW
08.2023 - 12.2024
Customer Service Officer
Coles
12.2018 - 03.2023
Diploma of Business Management
Brandix College
Diploma of Leadership Management
Gen Institute
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