Hansi Thalagala

• Led the end-to-end procurement process for supplies, chemicals, detailing equipment, and consumables across 4 states, ensuring competitive pricing and reliable supply chains.
• Managed tender preparation, submission, and negotiation for securing new dealership contracts and renewing existing agreements.
• Developed procurement strategies that reduced supply costs while maintaining quality standards across a national service network.
• Established and maintained strong supplier relationships, negotiating favourable terms and service-level agreements.
• Analysed spend patterns and implemented cost-control measures, achieving measurable savings without compromising service delivery.
• Coordinated with operations teams to forecast supply requirements based on seasonal demand and dealer schedules.
• Prepared professional tender documentation aligned with client requirements, brand standards, and compliance guidelines.
• Monitored market trends, competitor pricing, and new product innovations to support strategic purchasing decisions.
• Ensured all procurement and tender processes complied with company policies and relevant legislative requirements.

• Served as primary contact for all customer inquiries and service appointments.
• Provided detailed guidance to customers through vehicle service processes.
• Addressed customer concerns, answered questions, and explained procedures professionally.
• Diagnosed minor vehicle issues and performed basic troubleshooting as needed.
• Escalated complex technical concerns to service advisors or technicians promptly.
• Maintained accurate records of customer interactions and vehicle service updates.
• Coordinated appointment scheduling to ensure timely communication with customers.
• Ensured organization and efficiency of service lounge and front desk area.

• Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
• Processed transactions accurately using point-of-sale systems to ensure efficiency.
• Collaborated with team members to improve service operations and streamline processes.
• Handled customer complaints with professionalism and empathy, maintaining positive relationships.