Hansraj Sah
Strathfield,New South Wales
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Level 1 IT Support
Click Consulting
07.2023 - Current
- Improved system efficiency by performing routine maintenance and repairs on computer hardware and software.
- Enhanced customer satisfaction by providing timely technical support and troubleshooting assistance.
- Increased uptime for critical systems by implementing effective preventive maintenance schedules.
- Reduced equipment downtime with regular diagnostics, updates, and upgrades to both hardware and software components.
- Collaborated with team members to resolve complex technical issues, ensuring smooth work operations.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
Customer Service
Coles
07.2019 - Current
- Provided exceptional customer service to internal and external customers.
- Managed customer service inquiries and complaints for customer satisfaction.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained excellent customer service and positive attitude.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Established and maintained client rapport by utilizing quality customer service.
- Resolved issues and maintained customer service standards.
Education
Batchelor of IT - IT
Crown Institute Of Higher Education
116 Pacific Hwy, North Sydney NSW 206008.2023
Diploma And Advanced Diploma of IT - IT
Ransford College of Business And Technology
1/16 Wentworth Ave, Surry Hills NSW 201003.2021
Science With Bio And Extra Math - Science
Greenland International College
Biratnagar, Nepal.2017
Skills
- Helpdesk Support
- System Maintenance
- Problem Diagnosis
- Customer service
- Team collaboration
- Help Desk Operations
- Application Installations
- Mobile Device Management
- Ticket Management
- Software Installation
- Remote Support
- Network Troubleshooting
- Operating System Management
- System Administration
- VoIP Installation
- Help Desk Support
- Network Configuration
Certification
MS 900
Timeline
Level 1 IT Support
Click Consulting
07.2023 - Current
Customer Service
Coles
07.2019 - Current
Batchelor of IT - IT
Crown Institute Of Higher Education
Diploma And Advanced Diploma of IT - IT
Ransford College of Business And Technology
Science With Bio And Extra Math - Science
Greenland International College
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