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Accomplished Retail Manager with extensive experience in customer service and tool management, complemented by an Electrician Apprenticeship. Skilled in leading teams of over 10 associates in high-pressure environments, ensuring operational efficiency and customer satisfaction. Recognized for strong marketing acumen and exceptional organizational skills. Flexible and willing to relocate for new challenges.

Customer service manager and support specialist with a track record of increasing satisfaction, retention, and response quality through direct customer communication and issue resolution. Led process improvements that strengthened account loyalty and reduced callbacks by coordinating follow-up across teams. Used Salesforce and Zendesk to track cases and drive timely resolutions.

Highly Accomplished Hospitality Leader who makes decisions to reflect positively on multimillion-dollar, multi-site operations in alignment with a company’s vision, value, and goals and who works to attain a competitive advantage and generate robust hospitality growth while seeing the “big picture” across evolving markets. Visionary Professional who rises above challenges to improve the bottom line, including quickly adapting to diverse scenarios to optimize labor resources and reach high profit and productivity levels and implementing multi-brand property strategies. Proactive and Bilingual Communicator (Spanish / English) who develops synergistic relationships with cross-geographical decision-makers, hospitality staff, unions, vendors, and guests, and who leads peers by example and with integrity to inspire confidence and forge strong teamwork to meet objectives.

Top performer in restaurant development, expansion and partnership management in addition to overseeing 40 plus employees. Value based decision maker, increasing profitability and revenue consistently within 1 month track record and beyond. Highly proficient in recruiting, overseeing and hiring over 200 employees, and generating over 7 million in business revenue optimization.

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Customer Service Manager experienced in the Automotive industry with a strong background in customer relations and service operations. Developed effective strategies that enhanced customer satisfaction and loyalty through exceptional leadership and problem-solving skills. Transformed customer service departments into efficient, success-driven teams that contributed to overall company growth.

Hanty Vichara

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Completed Year 12 - Year 12

Certificate 3 - Sterilisation

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Completed Year 12 - Year 12

Certificate 3 - Sterilisation

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