Hanz Philip Ling
Ultimo,NSW
Summary
Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills. Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Family Business Marketing
Newplanet 2000
03.2013 - 12.2022
- Conducted market research to identify customer needs and preferences.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
Education
No Degree - Software Engineering
University of Technology Sydney
05.2027
Skills
- Digital Media
- Microsoft Windows and Office
- Mobile devices
- Troubleshooting skills
- Hardware installations
- System Maintenance
- Software Upgrades
- Mac systems
- Technical issues analysis
- Hardware and Software Repair
- Problem-Solving
- Computer Diagnostics
- Hardware upgrades
- Virus and Malware Removal
- Support Services
- Device Installation
- Hardware diagnostics
- Desktops expertise
- Help Desk Support
Timeline
Family Business Marketing
Newplanet 2000
03.2013 - 12.2022
No Degree - Software Engineering
University of Technology Sydney
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