Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIANYUAN SHI

Pymble,NSW

Summary

I am an experienced recuriter and restaurant manager.I have a strong background in customer service, and I am highly skilled in building relationships with clients and developing solutions to meet different individuals needs. Reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships in the future.

Overview

8
8
years of professional experience

Work History

Restaurant General Manager

Uncle Bird
09.2022 - 03.2024
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Managed all aspects of daily operations, including inventory control, marketing operation for the restaurant, manage delivery order and catering order.

  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.

Recruitment Consultant

AMVS LEGAL
10.2019 - 08.2022
  • Networking to attract business from employers
  • Receiving and recording job vacancy information from employers such as details about the job description, wages, and conditions of employment
  • Interviewing candidates to determine their job requirements and suitability for particular jobs
  • Briefing the candidate about the responsibilities, salary, and benefits of the job in question
  • Organising interviews for candidates as requested by employers.

Sales Assistant

ESTRO Designer Outlet
11.2017 - 03.2018
  • Managing and controlling stock
  • Assisting customers to find the good suits best for them
  • Providing helpful recommendations to customers, based on their tastes and preferences
  • Handling different situations, like a refund, return, or customer complaint.

Waitress & Cashier

Northeast Chinese Restaurant
02.2016 - 11.2017
  • Provide good service to the customer, to meet their satisfaction
  • Providing recommendations to customers, answering their questions
  • Solving customer complaints
  • Establishing good relationship with kitchen staff
  • Good time management and multi-tasking when taking order and collecting the bill.

Education

Bachelor of Business (Human Resources Management) -

University of Technology Sydney
07.2019

Diploma -

UTS Insearch
07.2017

Skills

  • Team Cooperation
  • Customer Service
  • Strong Communication and Interpersonal Skills
  • Fluent in Mandarin
  • Friendly and Helpful
  • Positive Customer Engagement

Timeline

Restaurant General Manager

Uncle Bird
09.2022 - 03.2024

Recruitment Consultant

AMVS LEGAL
10.2019 - 08.2022

Sales Assistant

ESTRO Designer Outlet
11.2017 - 03.2018

Waitress & Cashier

Northeast Chinese Restaurant
02.2016 - 11.2017

Bachelor of Business (Human Resources Management) -

University of Technology Sydney

Diploma -

UTS Insearch

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