TIANYUAN SHI
Pymble,NSW
Summary
I am an experienced recuriter and restaurant manager.I have a strong background in customer service, and I am highly skilled in building relationships with clients and developing solutions to meet different individuals needs. Reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships in the future.
Overview
8
8
years of professional experience
Work History
Restaurant General Manager
Uncle Bird
09.2022 - 03.2024
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Managed all aspects of daily operations, including inventory control, marketing operation for the restaurant, manage delivery order and catering order.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Recruitment Consultant
AMVS LEGAL
10.2019 - 08.2022
- Networking to attract business from employers
- Receiving and recording job vacancy information from employers such as details about the job description, wages, and conditions of employment
- Interviewing candidates to determine their job requirements and suitability for particular jobs
- Briefing the candidate about the responsibilities, salary, and benefits of the job in question
- Organising interviews for candidates as requested by employers.
Sales Assistant
ESTRO Designer Outlet
11.2017 - 03.2018
- Managing and controlling stock
- Assisting customers to find the good suits best for them
- Providing helpful recommendations to customers, based on their tastes and preferences
- Handling different situations, like a refund, return, or customer complaint.
Waitress & Cashier
Northeast Chinese Restaurant
02.2016 - 11.2017
- Provide good service to the customer, to meet their satisfaction
- Providing recommendations to customers, answering their questions
- Solving customer complaints
- Establishing good relationship with kitchen staff
- Good time management and multi-tasking when taking order and collecting the bill.
Education
Bachelor of Business (Human Resources Management) -
University of Technology Sydney
07.2019
Diploma -
UTS Insearch
07.2017
Skills
- Team Cooperation
- Customer Service
- Strong Communication and Interpersonal Skills
- Fluent in Mandarin
- Friendly and Helpful
- Positive Customer Engagement
Timeline
Restaurant General Manager
Uncle Bird
09.2022 - 03.2024
Recruitment Consultant
AMVS LEGAL
10.2019 - 08.2022
Sales Assistant
ESTRO Designer Outlet
11.2017 - 03.2018
Waitress & Cashier
Northeast Chinese Restaurant
02.2016 - 11.2017
Bachelor of Business (Human Resources Management) -
University of Technology Sydney
Diploma -
UTS Insearch