Yiting Zhong
Melbourne,Australia
Summary
More than 5 years experience in customer service ranging from hospitality and the retail industry. Looking to develop more retail experience as having a passion for this industry. Responsible, hardworking, highly motivated and have excellent communication skills.
Overview
3
3
years of professional experience
Work History
Sales Professional
David Jones
10.2022 - 05.2024
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
Administrator Assistant
Ellis Services Group
03.2022 - 08.2022
- Answered calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar and scheduled appointments.
- Processed invoices and expenses.
- Interacted with vendors, contractors and professional services personnel to receive orders.
Front of House Team Member
Meetfresh
12.2020 - 03.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Prepare food and drink.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Assisted customers with product selection.
- Maintain a clean store environment .
- Using POS to take orders.
Education
BBA - Accounting
RMIT
Melbourne11.2025
Skills
- Stocking and Replenishing
- Product and Service Knowledge
- Customer Service and Assistance
- Cash Control
- POS
- Problem-Solving
- Attention to Detail
- Multitasking
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Professional
David Jones
10.2022 - 05.2024
Administrator Assistant
Ellis Services Group
03.2022 - 08.2022
Front of House Team Member
Meetfresh
12.2020 - 03.2022
BBA - Accounting
RMIT
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