Haotian Liu
Hurstville,NSW
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Oceania Aviation
11.2022 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Passenger Service Agent
Wymap Group / Virgin Australia
09.2022 - Current
Pilot Trainee
China Eastern Airlines
07.2020 - 01.2022
Education
Master of Science - Transport
University of New South Wales
Sydney, NSW05.2025
Bachelor of Science - Airport Operation And Management
Nanjing University of Aeronautics And Astronautic
Nanjing, China07.2020
Training And Certificate - Aviation
US Aviation Academy
Dallas, TX06.2020
Skills
- Aviation Skills: Private Pilot Certification, Aviation Knowledge, Radio Communication Experience, Flight Logs Proofing
- Administrative Skills: Experience in roster planning, scheduling, compliance, and maintaining pilot records
- Technology Skills: Proficient in Microsoft Office Suite, Check-in Systems, and other relevant computer skills
- Communication Skills: Professional interpersonal skills, fluent in Chinese, experienced in working with internal and external stakeholders
- Organisational Skills: Strong organisational abilities, excellent attention to detail, and experience in customer service
- Problem-Solving Skills: Forward-thinking ability, demonstrated a proactive approach to problem resolution
- Security Background: ASIC Certificate, responsible for the collection and secure handling of confidential data
Timeline
Passenger Service Agent
Oceania Aviation
11.2022 - Current
Passenger Service Agent
Wymap Group / Virgin Australia
09.2022 - Current
Pilot Trainee
China Eastern Airlines
07.2020 - 01.2022
Master of Science - Transport
University of New South Wales
Bachelor of Science - Airport Operation And Management
Nanjing University of Aeronautics And Astronautic
Training And Certificate - Aviation
US Aviation Academy