HAOTIAN (Chris) GAO
Glen Waverley,VIC
Summary
Motivated Service Team Supervisor with more than three years of experience in the food service industry, currently pursuing a Master's degree in Data Science. Proven leadership skills, with a track record of training and developing teams to deliver exceptional customer service. Efficient in managing daily operations and implementing strategic adjustments based on customer flow. Also, an experienced Credit Department Intern, skilled in organizing files, analyzing problems, and customer interaction. Comfortable working in fast-paced environments, and highly adaptable to learning and applying new skills. Dedicated to improving efficiency and customer satisfaction in all interactions.
Overview
6
6
years of professional experience
Work History
Service Team Supervisor
Haidilao Melbourne Pty Ltd
10.2020 - Current
- Assisted and supervised the team's work, ensuring smooth customer service operations and maintaining service standards.
- Conducted comprehensive training programs for new team members, assessing their performance and providing constructive feedback.
- Implemented operation adjustments and innovations based on customer flow, improving efficiency and customer satisfaction.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed daily team operations and efficiently allocated personnel for optimal performance.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Waiter
Haidilao Melbourne Pty Ltd
03.2020 - 09.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Intern - Credit Department
ICBC (CN)
09.2019 - 02.2020
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Waiter (Part Time)
OKAMI Japanese Restaurant
07.2018 - 09.2018
- Customer Service
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Supervisor (Part Time)
Alibaba KTV Karaoke
12.2016 - 12.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Successfully handled daily customer service, cashier, and kitchen duties, ensuring a smooth and enjoyable experience for patrons.
- Conducted training sessions for new staff members.
- Conducted daily reconciliation and review of accounts, ensuring accuracy and identifying any discrepancies.
Education
Master of Data Science -
Deakin University
Melbourne, VIC02.2024
Bachelor of Commerce - Accounting
Deakin University
Melbourne, VIC2019
Skills
- Team Coordination
- Team Communication
- Team Oversight
- Team Leadership & Development
- Customer Service Excellence
- Operational Efficiency
- Food & Beverage Knowledge
- Adaptability & Quick Learning
- Financial Administration & Analysis
- Data Science Acumen
Technology
- Accounting Software: MS Office (Word, Excel, PowerPoint) and Xero
- Data Analysis: R, Python, and SQL
- Data Visualization: Tableau or PowerBI
- Machine Learning & Deep Learning: Scikit-Learn, TensorFlow, or PyTorch
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Visa
Student Visa (TU/500) Expiry Date: 15th March 2024
After graduation can apply for 5 years 485 working visa
Timeline
Service Team Supervisor
Haidilao Melbourne Pty Ltd
10.2020 - Current
Waiter
Haidilao Melbourne Pty Ltd
03.2020 - 09.2020
Intern - Credit Department
ICBC (CN)
09.2019 - 02.2020
Waiter (Part Time)
OKAMI Japanese Restaurant
07.2018 - 09.2018
Customer Service Supervisor (Part Time)
Alibaba KTV Karaoke
12.2016 - 12.2017
Master of Data Science -
Deakin University
Bachelor of Commerce - Accounting
Deakin University
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