Summary
Overview
Work History
Education
Skills
Preferred Name
Personal Information
References
Timeline
Generic

Adam Cheng

Willetton ,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Case Manager

Allianz
Perth, WA
01.2025 - Current
  • Coordinating with medical professionals, employers, and clients to support return-to-work plans.
  • Assessing and processing claims according to policy terms and legislative requirements..
  • Ensuring timely and accurate claim decisions while maintaining strong communication with stakeholders.
  • Managing sensitive cases with a customer-focused approach.

Member Experience Consultant

HBF Private Health Insurance
Perth , WA
07.2023 - Current
  • Proactively engage with customers to assess their needs and concerns, ensuring a personalized and satisfactory experience.
  • Identify and address obstacles hindering customer satisfaction across various stages of the customer journey.
  • Implement strategies to enhance overall customer experience and streamline processes within the organization.
  • Reviewed existing policies and procedures and suggested improvements where necessary.

Customer Service Representative

AUSSIE BROADBAND
06.2022 - 06.2023
  • Assisting and helping customers resolve any issues that arise as well as technical queries
  • Logging tickets for jobs and escalating matters that can't be solved at the customer service level
  • Entering data into customer relationship management software.

Duty Manager

ALDI
EAST VIC PARK
03.2021 - 05.2022
  • Communicated with other shift managers to facilitate a continuum of customer service.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Managing tills and making sure staff are following the proper cash handling procedures
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash-handling techniques.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.

Retail Sales Associate

Koko Black
Karrinyup, WA
12.2020 - 12.2021
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Provided product information and answered customer questions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Barista

HUDSON'S COFFEE
Perth, WA
03.2019 - 02.2021
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Education

Some College (No Degree) - Construction Management

Curtin College
Perth, WA
01-2017

Western Australia Certification of Education -

Willetton Senior High
01.2015

CERT II IN HOSPITALITY -

Skills

  • Customer Service
  • Detail Orientated
  • Multitasking
  • Leadership
  • Cash Register Operation
  • Communication
  • Team player
  • Staff Management
  • Processes and Procedures
  • Problem-Solving
  • Software Troubleshooting

Preferred Name

Adam

Personal Information

  • Date of Birth: 01/10/1997
  • Nationality: Malaysian
  • Visa Status: Permanent Resident

References

  • Salwa Tariq, Team Leader at HBF Private Health Insurance, 0452558986, salwa.tariq@hbf.com.au
  • Evan Lawson, Manager of Aussie Broadband, 0413376950, evan.lawson@team.aussiebroadband.com.au

Timeline

Case Manager

Allianz
01.2025 - Current

Member Experience Consultant

HBF Private Health Insurance
07.2023 - Current

Customer Service Representative

AUSSIE BROADBAND
06.2022 - 06.2023

Duty Manager

ALDI
03.2021 - 05.2022

Retail Sales Associate

Koko Black
12.2020 - 12.2021

Barista

HUDSON'S COFFEE
03.2019 - 02.2021

Some College (No Degree) - Construction Management

Curtin College

Western Australia Certification of Education -

Willetton Senior High

CERT II IN HOSPITALITY -

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