Summary
Overview
Work History
Education
Skills
Timeline
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Haoyuan Zheng

Calamvale,QLD

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Very good at field learning and practice learning, hope to learn more and gain more experience from placement and practice.

Overview

5
5
years of professional experience

Work History

Cafe Manager

St.Shoebill
Ipswich, QLD
04.2023 - Current
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.

Kitchen Hand

Crazy Noodle
Sunnybank Hills, 4109
10.2021 - 06.2022
  • Restocked condiments on tables throughout restaurant dining room.
  • Received deliveries of food items and stored them properly.
  • Followed recipes accurately while adhering to portion control standards.
  • Followed all health code guidelines when handling food items.
  • Operated dishwashers to sanitize dishes and silverware.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.

Cashier

Mr.Noodle
Indooroopilly, QLD
08.2020 - 10.2021
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Restaurant Waiter

Sunnybank Oriental
Sunnybank, QLD
01.2020 - 10.2021
  • Greeted customers, provided menus and answered questions about menu items.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.

Education

Bachelor of Engineering - Civil Engineering

QUT
Brisbane, QLD
11-2025

Skills

  • Customer Engagement
  • Business marketing
  • Cost Control
  • Market Tracking
  • Customer experience management
  • Continuous Improvement
  • Good at practice learning and field learning
  • Speak Cantonese, Mandarin and English
  • Active Learning
  • Attention to Detail

Timeline

Cafe Manager

St.Shoebill
04.2023 - Current

Kitchen Hand

Crazy Noodle
10.2021 - 06.2022

Cashier

Mr.Noodle
08.2020 - 10.2021

Restaurant Waiter

Sunnybank Oriental
01.2020 - 10.2021

Bachelor of Engineering - Civil Engineering

QUT

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Haoyuan Zheng