Haoyun Chang
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Head Bartender
Sao Bar & B.B.Q
06.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Provided excellent customer service by addressing inquiries and resolving issues in a timely manner.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol. To reduce alcohol sales to underage persons, many states have implemented responsible beverage service training for alcohol sellers.
Closed out cash register and prepared cashier report at close of business.
Crafted special drink and cocktail menu items for seasonal offerings.
Hotel Reception Desk
Quality Hotel Melbourne Airport
02.2024 - 09.2024
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained accurate records of room availability, ensuring timely updates to booking systems.
- Managed financial transactions accurately, balancing cash drawers at the end of each shift.
- Implemented an organized filing system for guest records, improving ease of access for future reference purposes.
- Ensured compliance with all safety regulations and company policies regarding guest privacy and data security protocols at the front desk area.
- Conducted regular inventory checks of office supplies, placing orders proactively to avoid shortages that could impact operations negatively.
- Handled phone calls professionally, directing inquiries to appropriate departments as needed.
- Streamlined check-in and check-out processes for increased efficiency and reduced waiting times.
- Resolved guest complaints in a timely manner, ensuring satisfactory outcomes for both parties involved.
- Trained new employees on hotel policies and procedures, fostering a strong team environment focused on customer service excellence.
- Assisted in coordinating event bookings such as weddings or conferences held within the hotel property, liaising with event planners and other departments to ensure smooth execution.
- Coordinated with maintenance staff to address any reported issues or general upkeep tasks efficiently.
- Developed rapport with repeat customers, building loyalty through personalized interactions and attentive service.
- Collaborated with housekeeping staff to ensure rooms were ready for incoming guests on time.
- Organized daily schedules for front desk staff, maintaining optimal coverage during peak hours and minimizing overtime costs.
- Maintained a clean and inviting reception area, creating a positive first impression for guests upon arrival at the hotel.
- Provided local area information and recommendations to enhance guests'' overall experience during their stay.
Product Sector Internship Manager
Starbucks China Division
11.2021 - 03.2022
- Primarily responsible for new beverage offerings for store coffee, marketing of peripheral products and determining product program scope, constraints, risks and deadlines with the responsible store manager. The tasks involved in this role included conducting market research and analysis to identify new beverage trends, developing marketing strategies to promote peripheral products such as mugs and coffee accessories, and collaborating with store managers to ensure successful implementation of product programs.
Collaborate with Store Project Managers to assist in the day-to-day functions to ensure the store is operating efficiently and accurately controlling daily expenses. Furthermore, managing and supervising a team of baristas to ensure high-quality customer service and adherence to brand standards.
Prepare and file documents and collect data to track performance and efficiency.
Assist project managers in managing schedules and milestones. The project manager is responsible for coordinating the activities of all participants in the project, gathering information from the team leader overseeing project implementation, and providing progress reports
Education
Bachlor - International Business Management
Beijing Foreign Studies University
BeijingBBA - Accounting And Business Management
Monash University
12.2025
Skills
- Beverage Service
Program Preparation
Tracking System
Production Preparation
MOS Specialist
Sales data organization
Chinese English and French service
Data Tabulation
Team communication
Organization of sales plans
Friendly communication
Time-sensitive
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Hotel Reception Desk
Quality Hotel Melbourne Airport
02.2024 - 09.2024
Head Bartender
Sao Bar & B.B.Q
06.2023 - Current
Product Sector Internship Manager
Starbucks China Division
11.2021 - 03.2022
Bachlor - International Business Management
Beijing Foreign Studies University
BBA - Accounting And Business Management
Monash University
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