- Crafting and DIY Projects
- Gym Workouts
- Community Cleanup
- Exploring various forms of art, such as writing, creating, and drawing to nurture creativity and personal growth
- Music
- Photography
- Psychology
- People
Hapai Smith
Stafford
Summary
Proactive and detail-oriented professional with a track record of enhancing team efficiency and customer satisfaction at Spokes Cafe and Albion Manor Motel. Excelled in kitchen maintenance and customer service, significantly improving guest experiences. Skilled in POS system operation and fostering positive team collaboration. Demonstrates a flexible schedule and a commitment to workplace health and safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen Hand
Spokes Cafe
07.2023 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
Cafe Worker
Spokes Cafe
02.2023 - 07.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Motel Management Trainee
Albion Manor Motel
01.2020 - 11.2021
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Answered telephone calls and emails to assist customers in making reservations.
- Conducted regular room inspections, ensuring adherence to high-quality standards for guest comfort and safety.
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
- Used software to enter and maintain up-to-date information for each hotel room and guests.
Education
Bachelor of Secondary Education - Education
Queensland University of Technology
Brisbane, QLD11-2028
Certificate of Education -
Kelvin Grove State College
Brisbane, QLD10-2022
Skills
- Positive attitude
- Kitchen cleaning and maintenance
- Customer service
- Team collaboration
- Punctual and reliable
- Food preparation
- Equipment cleaning
- Dishwashing
- Workplace health and safety
- Flexible schedule
- Attention to detail
- POS system operation
Certification
- Provide responsible service of alcohol (RSA) - Axial Training, October 2022
- Use hygienic practices for food safety - Axial Training, October 2022
- Prepare and serve espresso coffee - Axial Training, October 2022
- Participate in safe food handling practices - Axial Training, October 2022
Interests
Timeline
Kitchen Hand
Spokes Cafe
07.2023 - Current
Cafe Worker
Spokes Cafe
02.2023 - 07.2023
Motel Management Trainee
Albion Manor Motel
01.2020 - 11.2021
- Provide responsible service of alcohol (RSA) - Axial Training, October 2022
- Use hygienic practices for food safety - Axial Training, October 2022
- Prepare and serve espresso coffee - Axial Training, October 2022
- Participate in safe food handling practices - Axial Training, October 2022
Bachelor of Secondary Education - Education
Queensland University of Technology
Certificate of Education -
Kelvin Grove State College
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