Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Ha Phuong Nguyen

Sydney,NSW

Summary

Dynamic professional with extensive experience in customer service. Skilled in conflict resolution and effective communication, I excel in fast-paced environments. Proven ability to manage multiple tasks while maintaining attention to detail, ensuring a positive experience for clients, and colleagues alike. Fluent in English and Vietnamese.

Overview

6
6
years of professional experience

Work History

Front of House Employee

The Junction Coffee Co
Lane Cove, 2066
10.2023 - 04.2025
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Resolved customer complaints in a professional and courteous manner.
  • Greeted customers and provided friendly customer service.

Massage Therapist

Healing Hands Massage
Chatswood
08.2024 - 03.2025
  • Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
  • Maintained a clean and organized work environment while adhering to safety protocols.
  • Assisted front desk staff with administrative tasks such as answering phones or taking payments from clients when needed.
  • Developed individualized treatment plans based on client assessments and preferences.

Restaurant Hostess

Criniti's Darling Harbour
Sydney, 2000
06.2021 - 12.2022
  • Managed reservations, waitlists, and special requests for large parties.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Greeted customers and escorted them to their tables.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Accounts Officer

Berkeley Business Institute
Sydney, NSW
07.2019 - 09.2019
  • Performed administrative tasks, including filing documents and data entry, using MYOB.
  • Entered data into Microsoft Excel and Microsoft Word.
  • Communicate effectively with the admin team and the accounts team through Outlook.
  • Manage students' profiles and payment history using the college's online portal.

Education

Diploma - Remedial Massage

Australian School of Remedial Therapies
Strathfield, NSW
12-2024

Bachelor of Commerce - Accounting

University of Wollongong
Wollongong, NSW
02-2019

Skills

  • Customer service
  • Effective communication
  • Time management
  • Attention to detail
  • Problem solving
  • Team collaboration
  • First aid training
  • Professional appearance
  • Multi-tasking
  • Conflict resolution
  • Phone etiquette
  • Fluent in English and Vietnamese

Languages

English
Full Professional
Vietnamese
Native/ Bilingual

Accomplishments

  • I passed the Credentialed Community Language test (in Vietnamese), certified by the National Accreditation Authority for Translators and Interpreters in 2022
  • I scored 87 out of 90 on my recent PTE test.

Timeline

Massage Therapist

Healing Hands Massage
08.2024 - 03.2025

Front of House Employee

The Junction Coffee Co
10.2023 - 04.2025

Restaurant Hostess

Criniti's Darling Harbour
06.2021 - 12.2022

Accounts Officer

Berkeley Business Institute
07.2019 - 09.2019

Diploma - Remedial Massage

Australian School of Remedial Therapies

Bachelor of Commerce - Accounting

University of Wollongong

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Ha Phuong Nguyen