Mitsuaki Kaji

• Arrived in Australia on a one-year working holiday visa on February 16th and spent two months acclimating to the new environment.

・Provided excellent customer service by making recommendations to customers of all ages on renowned sports products, including sports apparel and running shoes. Managed customer inquiries and transactions both in-store and online, ensuring first touch resolutions on online inquiries and delivery services.
・Addressed customer complaints by empathizing with them and focusing in resolution -offering various options, including discounts, returns or refunds from our store.
・Achieved the sales quota for one year and three months consecutively, with each quarter set at $25,000 AUD for three months, totaling approximately $125,000 AUD.
・Fostered strong relationships with my colleagues.

•Originally planned to work as an English teacher at a Junior High School in Kanazawa city, Ishikawa. However, received an unexpected notification from the government two weeks prior to the intended start date on April 1st. Consequently, continued working at my previous company (a supermarket) until March 31st, with limited time for rest. However, during this gap year, I prioritized my well-being and focused on recovering from stress. This period allowed me to recharge and regain my energy, ultimately preparing me for future opportunities.

・While enrolled as a student, I gained valuable work experience at a delicatessen, where I fulfilled diverse responsibilities. These included food preparation tasks such as frying and serving customers. Inventory management duties such as product profit and stock analysis.
・Achieved a 10% increase in sales by analyzing popular food items and instructing coworkers to prioritize their promotion and sales.