Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Haran Siva

Clayton,VIC

Summary

With a proven track record at Oakwood Hotel, I excel in facility management and customer relations, enhancing operational efficiency and client satisfaction. Leveraging skills in equipment installation and active listening, I've successfully tackled complex challenges, achieving significant improvements in service delivery and maintenance standards. Hardworking maintenance technician brings expertise in installation, repair and maintenance of complex building systems. Well-versed in regulatory and organizational expectations governing performance over several years. Resourceful understanding of intricate inspections and process assessments. Maintenance Worker with a proven track record in maintaining and repairing various facilities and equipment. Proficient in performing routine inspections, troubleshooting issues, and completing repairs efficiently. Skilled in a variety of maintenance tasks, including plumbing, electrical, HVAC, and carpentry work. Skilled Maintenance Technician with background in performing routine and preventative maintenance tasks. Demonstrates strong troubleshooting abilities, adept at diagnosing faults and conducting repairs in a timely manner. Proven ability to improve efficiency through effective equipment upgrades and modifications. Known for improving safety standards and adhering to all regulations and guidelines during repair and maintenance processes. Reliable Maintenance Technician known for high productivity and efficient task completion. Possess specialized skills in HVAC repair, electrical troubleshooting, and plumbing maintenance. Excel in time management, problem-solving, and teamwork, ensuring smooth operation of facilities. Committed to maintaining safety standards and improving system performance. Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Banking Consultant

ANZ
Frankston, VIC
05.2022 - Current
  • Communicated lending decisions to customers.
  • Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
  • Extended and sustained relationships with customers to maintain and grow business.
  • Coordinated with various divisions and departments in servicing of routine banking transactions.
  • Followed-up on loan exceptions to achieve timely clearings.
  • Worked with customers to procure updated financial information on continuous basis.
  • Evaluated risk and demand deposit balances of each account to properly price loans to meet profitability standards.
  • Reviewed demand deposit profitability analysis and outlined strategies to bring unprofitable accounts back to profitable status.

Maintenance Technician

Oakwood Hotel
Southbank, VIC
07.2024 - 12.2024
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Conducted electrical repairs on motors, lighting systems, and other related components.
  • Assisted in the installation of new machinery and equipment.
  • Troubleshot complex electrical and mechanical issues with minimal downtime.
  • Replaced defective parts such as bearings, seals, gears, valves.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.

Customer service representative

Coles express Mulgrave Melbourne, Woolworth's Petrol Mt Cotton / EG Group
Melbourne, VIC
02.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Responded to customer requests for products, services, and company information

Area Manager Trainee

Woolworth's Petrol Meadowbrook
Meadowbrook
01.2017 - 11.2020
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Gained knowledge of company policies, protocols and processes.

Assistant Manager

Café, Drive – Thru
Mount Cotton, QLD
02.2016 - 01.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strategy to increase sales and drive profits.
  • Created employee schedules to align coverage with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Relief Assistant Manager

Woolworth's Petrol Australia Fair
Gold Coast, QLD
12.2015 - 01.2016
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Console Operator

Woolworth's Petrol Meadowbrook
Meadowbrook
01.2015 - 01.2016
  • Observed and reported suspicious activities and persons.
  • Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
  • Wrote detailed narrative reports and maintained daily activity reports.
  • Inspected parking lots to verify vehicles were properly parked and displayed parking permits.

Night Fill

Woolworth's PTY Ltd
09.2013 - 12.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Investigated and resolved customer inquiries and complaints quickly
  • Performed nightly updates to room charges and rates.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.

Valet Staff Member

Westfield Group
Brisbane, QLD
06.2013 - 07.2014
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.

Store Manager

eleven convenience store, Brisbane
08.2011 - 05.2013

Customer service representative

Pizza Hut Call Centre
07.2011 - 05.2012
  • Provide effective and timely resolution of a range of customer inquiries
  • Strive for one-call resolution of customer issues
  • Complete on-going training to stay abreast of product, service and policy changes.

Assistant Manager

Coles Express
03.2011 - 06.2011

Admin Officer

Media Technology
03.2010 - 02.2011
  • General Office Duties and coordinating office meetings schedules
  • Receiving and handling customer calls
  • Maintaining the stock level and ordering
  • Invoicing and billing to the customer
  • Management of all administrative processes Including data entry, LSD payment, compliance and billing
  • Joined as a Fulfilment Officer and involved in processing customer orders, picking and packing the Orders, and fulfilling customer needs and queries, As a result of my flexibility and hard work ethics they Horizontally I am promoted to the Administration Section as Admin Officer
  • 7
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
  • Updated reports, managed accounts, and generated reports for company database

Store manager

Fuel Station
04.2009 - 02.2010

Customer Sales Person

Mobil Service Centre
02.2009 - 03.2009
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Asst. Manager

Shell Pty Ltd
03.2007 - 01.2009
  • Attend the Customers, in accepting payments for Purchase of Fuel and other in store items
  • Ensure all processes and procedures are adhered with at all times.

Customer Service Representative

HSBC Call Centre, LANKA
04.2006 - 02.2007
  • Provide effective and timely resolution of a range of customer inquiries
  • Strive for one-call resolution of customer issues
  • Complete ongoing training to stay abreast of product, service and policy changes.

Hardware and Network Technician

Univell MicroSystems
01.2005 - 03.2006
  • Installing and Configuring computers and notebooks
  • Troubleshooting hardware and software problems
  • Assembling computers according to the customer order

Education

Degree -

East London College
East London
03.2019

B.C.S -

Idm
Sri Lanka
10.2018

IDM - Computer Studies

Winsys Computer Studies Colombo
Srilanka , Sri Lanka, Lanka, Sri Lanka
03.2018

ACBT -

Jigsaw College, Australian College of Business And Technology
Icbt
2016

CompletedCertificate 3 & 4 in Customer service Administration International English Language Test Scheme -

H
01.

Diploma - Information & Communications Technology

IDM

Diploma - Hardware And Networking

IDM

English CourseLevel 3 -6 -

IDM

Diploma - Microsoft office

IDM
Sri Lanka

Skills

  • Customer Relations
  • Active Listening
  • Fleet Dispatching
  • Stocking and Replenishing
  • Documentation
  • Tool management
  • Painting
  • Elevator maintenance
  • Fire alarm systems
  • Facility management
  • Equipment installation
  • Organized nature
  • Safety awareness
  • System installations
  • Problem-solving
  • Mechanical troubleshooting
  • Equipment Repair

Certification

  • Sales Manager Certificate
  • MCAS - Microsoft Certified Application Specialist

Languages

English
Professional
Tamil
Professional
Hindi
Professional

References

References available upon request.

Timeline

Maintenance Technician

Oakwood Hotel
07.2024 - 12.2024

Banking Consultant

ANZ
05.2022 - Current

Customer service representative

Coles express Mulgrave Melbourne, Woolworth's Petrol Mt Cotton / EG Group
02.2021 - 05.2022

Area Manager Trainee

Woolworth's Petrol Meadowbrook
01.2017 - 11.2020

Assistant Manager

Café, Drive – Thru
02.2016 - 01.2017

Relief Assistant Manager

Woolworth's Petrol Australia Fair
12.2015 - 01.2016

Console Operator

Woolworth's Petrol Meadowbrook
01.2015 - 01.2016

Night Fill

Woolworth's PTY Ltd
09.2013 - 12.2014

Valet Staff Member

Westfield Group
06.2013 - 07.2014

Store Manager

eleven convenience store, Brisbane
08.2011 - 05.2013

Customer service representative

Pizza Hut Call Centre
07.2011 - 05.2012

Assistant Manager

Coles Express
03.2011 - 06.2011

Admin Officer

Media Technology
03.2010 - 02.2011

Store manager

Fuel Station
04.2009 - 02.2010

Customer Sales Person

Mobil Service Centre
02.2009 - 03.2009

Asst. Manager

Shell Pty Ltd
03.2007 - 01.2009

Customer Service Representative

HSBC Call Centre, LANKA
04.2006 - 02.2007

Hardware and Network Technician

Univell MicroSystems
01.2005 - 03.2006

Degree -

East London College

B.C.S -

Idm

IDM - Computer Studies

Winsys Computer Studies Colombo

ACBT -

Jigsaw College, Australian College of Business And Technology

CompletedCertificate 3 & 4 in Customer service Administration International English Language Test Scheme -

H

Diploma - Information & Communications Technology

IDM

Diploma - Hardware And Networking

IDM

English CourseLevel 3 -6 -

IDM

Diploma - Microsoft office

IDM

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Haran Siva