Harbhinder Sandhu
Woodvale,WA
Summary
Innovative Restaurant Manager with more than 10 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. I am someone with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Aldi
02.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Restaurant Manager
Mcdonalds
09.2018 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
Education
Diploma in Business -
ECU
Mount Lawley WA10-2013
High School Diploma - Hospitality Management
Kingston College
Wa 02.2010
Skills
- Restaurant Operations Management
- Recruitment
- Schedule Coordination
- Customer Engagement
- Operations Management
- Staff Management
- Organization and Prioritization
- Brand Standards Promotion
- Performance Improvement
- Employee Retention
- Adaptable
- Shift Management
- Labor and Food Cost Control
- Team Management
- Customer service
- Problem-solving
- Customer relations
- Store operations
- Training and mentoring
- Store opening and closing
- Inventory management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
Education and Training
other
Certification
RSA and approved manager certification
Timeline
Store Manager
Aldi
02.2025 - Current
Restaurant Manager
Mcdonalds
09.2018 - Current
Diploma in Business -
ECU
High School Diploma - Hospitality Management
Kingston College
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