Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Harbinder SINGH

Harbinder SINGH

Waitara,NSW

Summary

Highly proactive Restaurant /operation manager with 9+ years of experience in team leadership in McDonald's. Background includes sales, management and customer service in fast-paced settings. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

I have trained and developed more than 40 Shift Managers, 15 First Assistants and 8 restaurant managers.

Overview

14
14
years of professional experience

Work History

Restaurant Manager/Operations Manager

McDonald's
08.2014 - Current
  • Managing 15+ shift supervisors , 25 crew coaches and 200+ staff every week
  • Upholding OH&S standards
  • Managing safety and security system of restaurant
  • Upholding QSC&V standards within the restaurant
  • Coaching and training shift managers and assistant managers
  • Maintaining restaurant profitability
  • Developing and implementing business plan to achieve restaurant goals
  • Ensuring compliance of food safety standards
  • Completing monthly manager rosters and managing weekly crew rosters
  • Reviewing and action monthly P & L (profit and loss)
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service

Assistant Manager

McDonald's
06.2012 - 08.2014
  • Handling customer complaints
  • Created employee schedules to align coverage with forecasted demands.
  • Solving problems, such as equipment breakdown and IT problems
  • Managing crew training system
  • Conducting crew interviews and store orientations
  • Completing stock orders and monthly inventory
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Crew•Customer

McDonald's Waitara
12.2009 - 06.2012
    • Service
    • Food and drink preparation, maintaining food safety standards
    • Cleaning tasks

Assistant Chef

Australian Fine Fish Restaurant
04.2009 - 08.2010
  • Responsible for opening and closing Restaurant
  • Maintaining Restaurant cleanliness.
  • Assisted head chef in cooking dishes according to ingredients.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes

Education

Course -

Working With Children Check
Sydney
05.2023

Food Safety Supervisor (NSW) -

CBD Collage
Sydney, NSW
2027

Advanced Diploma - Business Administration And Management

Charlie Bell
Sydney
04.2016

Diploma of Business Administration -

Pacific College of Technology
Sydney, NSW
2011

Certificate III in Hospitality (Commercial Cookery) -

Carrick Institute of Education
Sydney
2010

Senior School Certificate -

Army Public School
India
2008

Skills

  • Hiring and Training
  • Operational Efficiency
  • Customer Satisfaction
  • Staff Management
  • Business Leadership
  • Business Operations Expertise
  • Team Direction

Additional Information

  • Other Achievements:, Outstanding Assistant Manager Award for 2013McDonald's NSW

Timeline

Restaurant Manager/Operations Manager

McDonald's
08.2014 - Current

Assistant Manager

McDonald's
06.2012 - 08.2014

Crew•Customer

McDonald's Waitara
12.2009 - 06.2012

Assistant Chef

Australian Fine Fish Restaurant
04.2009 - 08.2010

Course -

Working With Children Check

Food Safety Supervisor (NSW) -

CBD Collage

Advanced Diploma - Business Administration And Management

Charlie Bell

Diploma of Business Administration -

Pacific College of Technology

Certificate III in Hospitality (Commercial Cookery) -

Carrick Institute of Education

Senior School Certificate -

Army Public School

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Harbinder SINGH