Hardik Bhattarai
Hurstville,NSW
Summary
Personable and dedicated Customer Service Representative with extensive experience in Hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Bartender
Hilton Hotels Corporation
03.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Customer Service Representative
Chargrills Charlies
10.2016 - 01.2021
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Kept customer and food preparation areas clean and well-organized.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
- Completed opening, closing and shift change tasks following company guidelines.
- Handled food safely to protect customers from cross-contamination or illness risks.
- Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
Barback and Bartender
Empire Lounge
09.2021 - 02.2022
- Restocked ice, condiments and snacks.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Learned how to make wide variety of mixed drinks.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Education
Bachelor of Arts - MUSIC
JMC Academy
Sydney NSW10.2019
Skills
- Promotional support
- Office equipment proficiency
- Quality control
- High-energy attitude
- Business development understanding
- Problem-solving abilities
- Adaptive team player
- Retail sales customer service
- Store maintenance
- Stockroom procedures
- Customer relations
- Project management abilities
Timeline
Bartender
Hilton Hotels Corporation
03.2022 - Current
Barback and Bartender
Empire Lounge
09.2021 - 02.2022
Customer Service Representative
Chargrills Charlies
10.2016 - 01.2021
Bachelor of Arts - MUSIC
JMC Academy
Similar Profiles
Stephen HitzfeldtStephen Hitzfeldt
Human Resources Recruiter / Trainer at Hilton Hotels CorporationHuman Resources Recruiter / Trainer at Hilton Hotels Corporation
Mahagony WrightMahagony Wright
Housekeeper at Hilton Hotels CorporationHousekeeper at Hilton Hotels Corporation
Hijinio MartinezHijinio Martinez
Busser at Hilton Hotels CorporationBusser at Hilton Hotels Corporation
Robin WilsonRobin Wilson
Guest Service Representative at Hilton Hotels CorporationGuest Service Representative at Hilton Hotels Corporation
Abina GurungAbina Gurung
Student Social Worker at Mudgee Health ServiceStudent Social Worker at Mudgee Health Service