Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
References
Timeline
Generic

Hardik Jindal

Canberra,ACT

Summary

NV1‑cleared Senior Service Desk Analyst with hands‑on experience supporting and maintaining Azure-based systems, virtual machines, and hybrid cloud environments. Skilled in incident management, system troubleshooting, and infrastructure support, with developing experience in CI/CD pipelines (Jenkins, Azure DevOps) and Infrastructure as Code (Terraform, ARM templates). Experienced in managing and troubleshooting VPNs, firewalls, and endpoint policies, and familiar with security frameworks aligned to Essential 8 and ISM. Known for collaborating across multidisciplinary teams, documenting processes, and proactively building skills in emerging technologies such as Cloudflare services, container orchestration, and Microsoft Intune to support secure, scalable, and resilient systems.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Service Desk Analyst

Unisys
Canberra , City
09.2024 - Current
  • Played a key role in the successful transition of the DAFF account, developing and implementing tailored Processes and Procedures (P&Ps) to improve operational efficiency and consistency. Collaborated closely with leadership and stakeholders to streamline workflows and ensure team readiness.
  • Led onboarding and training for 20+ new hires, creating detailed manuals and conducting knowledge-sharing sessions to foster team development and ensure consistent knowledge transfer.
  • Administer and maintain Azure environments, including virtual machines and group administration, supporting secure, reliable cloud and hybrid infrastructure.
  • Configure and manage Microsoft Intune for endpoint security and compliance across the organisation.
  • Provide hands-on support with CI/CD tools (Jenkins, Azure DevOps) during infrastructure deployments and process improvements.
  • Manage and troubleshoot VPNs, firewalls, and user access controls, contributing to secure and efficient hybrid cloud operations.
  • Document technical configurations and resolutions to improve incident response and knowledge sharing.
  • Acted as Acting Team Leader during critical periods, driving process improvements and incident management to minimize downtime and enhance team performance.
  • Configured and optimized ServiceNow dashboards and workflows, automating tasks and improving ticketing efficiency.

IT Service Desk Analyst

Unisys
Canberra , 2617
02.2023 - 09.2024
  • Provided technical support for the Department of Home Affairs and various federal government agencies, resolving a high volume of user issues in a fast-paced, KPI-driven environment.
  • Communicated effectively with stakeholders verbally and in writing to diagnose and resolve technical incidents.
  • Documented and managed over 40 daily calls using ServiceNow, maintaining detailed records to support incident tracking and resolution.
  • Gained extensive hands‑on experience with Windows Server, Windows 10, Active Directory, PowerShell scripting, and Office 365, supporting user accounts, access permissions, and system troubleshooting.
  • Managed mobile device configurations and security policies, including Microsoft Authentication removal and endpoint management.
  • Delivered first-level troubleshooting for diverse issues including networking, password resets, print services, and Citrix access.
  • Supported identity and access management by administering Active Directory and multi-factor authentication processes.
  • Developed strong skills in technical support, problem solving, critical thinking, and customer communication.

Education

Bachelors Of Engineering (Honours) - Software & Networking

University of Canberra
Canberra, ACT
11-2026

High School Diploma -

Marist College Canberra
Canberra, ACT
11-2020

Skills

  • Computer hardware proficiency
  • Remote desktop support
  • Incident management
  • SLA compliance
  • ITIL framework
  • Network troubleshooting
  • Service level agreements
  • Hardware and Software Installation
  • Connectivity software
  • Application support
  • Server Troubleshooting
  • Diagnosis and troubleshooting
  • Technical support expertise
  • Remote technical support
  • Microsoft Azure Services (VMs, Resource Groups, Networking)
  • Infrastructure as Code (IaC): Terraform, ARM Templates, Bicep (basic knowledge)
  • CI/CD Pipelines: Jenkins, Azure DevOps
  • Networking: VPNs, Firewalls, Routing, Virtual Networks
  • Mobile Device Management (MDM): Microsoft Intune
  • Security Frameworks & Compliance: Essential 8, ISM
  • Scripting & Automation: PowerShell
  • Monitoring & Logging Tools: Azure Monitor, Application Insights

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
French
Limited

Certification

NV1 security clearance granted by the Australian Government Security Vetting Agency

References

References available upon request.

Timeline

Senior Service Desk Analyst

Unisys
09.2024 - Current

IT Service Desk Analyst

Unisys
02.2023 - 09.2024

Bachelors Of Engineering (Honours) - Software & Networking

University of Canberra

High School Diploma -

Marist College Canberra

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Hardik Jindal