Hardik Jindal
Canberra,ACT
Summary
Strategic Information and Systems Manager with a strong background in leading IT projects and managing complex systems in government environments. Expertise in system administration and access governance, translating technical needs into effective business solutions. Skilled in stakeholder engagement and team management, driving compliance and operational efficiency while aligning IT initiatives with organisational objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information and Systems Manager
Department Of Defence
Brindabella Business Park, ACT
2025.10 - Current
- Coordinated system upgrade and content migration projects, including SharePoint 2010 to Drupal & MS Dynamics platform transition, ensuring seamless content transfer and user adoption.
- Led system integrations to enhance operational efficiencies across departments.
- Implemented process improvements for system access, content management, and data archiving, enhancing efficiency and compliance across projects.
- Administered Objective database, overseeing document lifecycles and archiving initiatives to enhance data integrity and retrieval efficiency.
- Managed access control processes for multiple systems, ensuring timely approvals and secure user access, while maintaining compliance with Defence IT policies.
- Developed and implemented IT policies to streamline service delivery processes.
- Collaborated with internal stakeholders and developers to resolve access, content, and system issues, enhancing operational workflow and reducing response times.
- Developed and maintained Asset Management Register, consolidating legacy data and performing audits to support integration into new systems and improve tracking.
- Led internet content author renewal project, reviewing, approving, and updating internal web content in line with organisational standards and stakeholder requests.
- Conducted regular audits to ensure compliance with industry standards and regulations.
- Mentored junior staff on best practices for system management and troubleshooting.
- Built strong stakeholder relationships and managed personal PFADs, ensuring performance objectives are clearly defined, tracked, and achieved on schedule.
Senior Information Technology Specialist
Unisys
Canberra, ACT
2024.08 - 2025.09
- Played a key role in the successful transition of the DAFF account, developing and implementing tailored processes and procedures (P&Ps) to improve operational efficiency and consistency. Collaborated closely with leadership and stakeholders to streamline workflows and ensure team readiness.
- Led onboarding and training for 20+ new hires, creating detailed manuals and conducting knowledge-sharing sessions to foster team development and ensure consistent knowledge transfer.
- Administer and maintain Azure environments, including virtual machines and group administration, supporting secure, reliable cloud and hybrid infrastructure.
- Configure and manage Microsoft Intune for endpoint security and compliance across the organisation.
- Manage and troubleshoot VPNs, firewalls, and user access controls, contributing to secure and efficient hybrid cloud operations.
- Document technical configurations and resolutions to improve incident response and knowledge sharing.
- Led the team during critical periods, driving process improvements and managing incidents to minimise downtime and enhance team performance.
- Configured and optimised ServiceNow dashboards and workflows, automating tasks and improving ticketing efficiency.
IT Service Desk Analyst
Unisys
Bruce, Australia, ACT
2023.02 - 2024.08
- Provided technical support for the Department of Home Affairs and various federal government agencies, resolving a high volume of user issues in a fast-paced, KPI-driven environment.
- Communicated with stakeholders to accurately diagnose and resolve technical incidents, enhancing user satisfaction and support efficiency.
- Delivered first-level troubleshooting for diverse issues including networking, password resets, print services, and Citrix access.
- Documented and managed daily calls using ServiceNow, ensuring detailed records for effective incident tracking and resolution.
- Gained extensive hands‑on experience with Windows Server, Windows 10, Active Directory, PowerShell scripting, and Office 365, supporting user accounts, access permissions, and system troubleshooting.
- Managed mobile device configurations and security policies, including Microsoft Authentication removal and endpoint management.
- Administered Active Directory and multi-factor authentication processes to support identity and access management, strengthening security protocols.
- Developed strong skills in technical support, problem solving, critical thinking, and customer communication.
Store Manager
Puma Australia
Canberra, ACT
2022.02 - 2023.02
- Led a team to promote and achieve store success.
- Worked closely with Unit Manager to ensure timely completion of administrative tasks
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs
- Implemented and maintained visual merchandising specific to corporate standards
- Brought forth a self-motivated attitude
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Established efficient inventory management system to maximize sales and reduce costs
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
Education
High School Diploma -
Marist College Canberra
Canberra2020-11
Bachelors Of Engineering (Honours) - Engineering
University of Canberra
Canberra, ACTSkills
- IT infrastructure management
- Information security policies
- ITIL framework
- Disaster recovery planning
- Training documentation
- IT service management
- Problem-solving abilities
- Decision making
- Business process improvement
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
French
Limited
Certification
NV1 Security Clearance granted by The Australian Government Security Vetting Agency
Affiliations
HCL TechBee Program, HCL Australia, Foundation training on IT essentials, Business Ethics and Communication, 12/01/20, Present
Questacon Student Training Program, Questacon, Parkes, ACT, Focus on science communication and customer service., 08/01/21, 11/30/22
Questacon Student Training Program, Questacon, Parkes, ACT, Focus on science communication and customer service., 08/01/21, 11/30/22
Timeline
Information and Systems Manager
Department Of Defence
2025.10 - Current
Senior Information Technology Specialist
Unisys
2024.08 - 2025.09
IT Service Desk Analyst
Unisys
2023.02 - 2024.08
Store Manager
Puma Australia
2022.02 - 2023.02
High School Diploma -
Marist College Canberra
Bachelors Of Engineering (Honours) - Engineering
University of Canberra