Summary
Overview
Work History
Education
Skills
Timeline
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Hardik Patel

Bathurst

Summary

Well presented, Well-mannered results-driven Dell & Lenovo Certified IT engineer and business owner who brings a unique blend of technical expertise and entrepreneurial vision to drive success in both technological and business realms. My passion for innovation, commitment to excellence, and ability to navigate the intersection of technology and business make me a valuable asset in today's dynamic and ever-evolving business landscape. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Business Owner & Managing Director

Doppio Cafe & MEVA Group PTY LTD
12.2021 - Current
  • Dedicated and results-driven business owner with 2 years of experience in the Cafe industry
  • Proven track record of successfully managing and growing businesses
  • Seeking opportunities to leverage my entrepreneurial skills, leadership acumen, and strategic mindset to drive business success.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Successfully managed day-to-day operations in Cafe.
  • Developed and implemented comprehensive business strategies and increasing revenue within 2 years.
  • Oversaw day-to-day operations, ensuring optimal efficiency, customer satisfaction, and employee productivity.
  • Fostered strong relationships with clients, suppliers, and key stakeholders, contributing to long-term partnerships and business growth.
  • Manage Payroll in Xero that includes payments outgoing such as paying invoice on time and manage salaries and wedges to employee.

Information Technology Field Engineer

Unisys
04.2021 - 12.2021
  • Performed scripted image loading, unit diagnostics, troubleshooting, hardware break and fix, installation, desk-side software support, desktop printer fix support, and hardware support for laptops, desktops, and monitors.
  • Promoted positive customer support training experience once project was completed.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Created detailed reports on engineering activities and findings.
  • Working experience in hardware break and fix, installation, desk-side software support and desktop printer fix support.
  • Hardware support for laptops, desktops, and monitors.
  • Install and maintain PCs along with associated accessories and peripherals.
  • On-field experience in transformation service calls, installing and servicing PCs, PC peripherals, and electronic equipment.
  • Performed routine installs, moves, adds, and changes according to the requirements.
  • Working experience on complex desktop and laptop break-fix work.

IT Support Engineer

INK IT SOLUTIONS PTY LTD
12.2020 - 08.2021
  • Provided helpdesk support, including Windows 10 image build and deployment.
  • Configured and tested new software and hardware.
  • Monitored systems in operation and quickly troubleshot errors.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Preparation of final reports, documents, and SOP for the helpdesk support team.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.

IT & TELECOM NETWORK ENGINEER (3G, 4G & 5G MOBILE TRANSMISSION PROJECTS FOR TELSTRA)

INSIGHTUS PTY LTD
05.2018 - 04.2021
  • Focused on providing a highly available, robust, and secure IT and telecom network infrastructure
  • Responsibilities included solution implementation and support, mobile wireless and transmission design, project coordination, planning and implementation of network infrastructure, managing data integrity, and achieving business outcomes.
  • Experienced in MTx as built, as a Mobile Wireless and Transmission Design Engineer
  • Execution project life cycle from the survey, preliminary design, overall design operation and as-built submissions
  • Co-ordinating with technician and designer regarding installation.
  • Co-ordinating with team and manager regarding pending work and upcoming work
  • Responsible for planning, design, and implementation of fiber, copper, CAN, IEN, and Wireless network
  • Responsible for managing the maintenance and improvement of data integrity and data exchange.
  • Responsible for timely delivery of area plans and detailed designs.
  • Responsible for competencies on recovery and ISDN design including copper network with BAU connectivity.
  • Working knowledge of the Telstra SDH, EoSDH transmission, fiber, copper, and IP network
  • Focused on achieving and exceeding business outcomes and improving customer experience in a high volume, fast-paced environment.
  • Responsible for E2E transmission design of mobile sites, 2G, 3G, 4G, and 5G BTS sites as part of telstra wireless project
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Passionate about learning and committed to continual improvement.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Paid attention to detail while completing assignments.

IT HELP DESK SUPPORT

BREVILLE PTY LTD
02.2018 - 04.2018
  • Installed and configured computers, monitored and maintained computer systems, provided internal and external support, troubleshooted systems problems, participated in an Office 365 migration project, managed Excel sheets, and provided Office 365 training.
  • Self-motivated, with a strong sense of personal responsibility.
  • Installing and Configuring Computers, hardware, software, and Operating Systems
  • Monitoring and maintaining computer systems.
  • Internal and External support by telephone and visiting desk.
  • Troubleshooting systems problems and diagnosing and solving hardware of software faults
  • Office 365 migration project
  • Manage excel sheet with listed members of Office 365 project
  • Provide office 365 training after migration
  • Differentiate between older and new office 365
  • Back up all the data once installed or migrate new office 365

Education

Certificate IV in Building and Construction - Building And Construction

Techskill Academy
08.2024

Master of Information Technology (Computer Networks) - IT

Charles Sturt University
Sydney, NSW
01.2017

Bachelor of Computer Application -

KSV University
01.2014

Skills

  • Confidence
  • Telecommunications Design
  • Project & Operations Support
  • Hardware Implementation
  • Client & Stakeholder Engagement
  • Attention to detail
  • People Management
  • Leadership
  • Business Management
  • Strategic Thinking
  • Negotiation Skills
  • Scheduling
  • Desktops, Laptops, and Mobile Devices
  • Data Analysis
  • Performance Evaluation and Monitoring
  • Incident Management
  • Technical issues analysis
  • Help Desk Support
  • Hardware Evaluations
  • Issue and Resolution Tracking
  • Hardware and Software Repair
  • Equipment Repair
  • Laptop Servicing
  • Device Installation
  • Hardware Installation

Timeline

Business Owner & Managing Director

Doppio Cafe & MEVA Group PTY LTD
12.2021 - Current

Information Technology Field Engineer

Unisys
04.2021 - 12.2021

IT Support Engineer

INK IT SOLUTIONS PTY LTD
12.2020 - 08.2021

IT & TELECOM NETWORK ENGINEER (3G, 4G & 5G MOBILE TRANSMISSION PROJECTS FOR TELSTRA)

INSIGHTUS PTY LTD
05.2018 - 04.2021

IT HELP DESK SUPPORT

BREVILLE PTY LTD
02.2018 - 04.2018

Certificate IV in Building and Construction - Building And Construction

Techskill Academy

Master of Information Technology (Computer Networks) - IT

Charles Sturt University

Bachelor of Computer Application -

KSV University

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Hardik Patel