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Hardik Pathak
Sydney,Australia
Summary
Cyber Security student with hands-on IT support internship experience, including hardware and software troubleshooting, endpoint monitoring, asset documentation, and technical reporting. Skilled in maintaining accurate records, working with spreadsheets and IT systems, and supporting device and software tracking processes. Reliable, detail-oriented, and eager to grow in IT operations, asset management, and technical administration.
Overview
1
1
year of professional experience
Work History
Team Member
Woolworths Metro
Sydney, Australia
04.2025 - Current
- Provided customer support in high-volume environments, ensuring satisfaction and quick resolution of inquiries.
- Resolved issues efficiently, fostering positive customer relationships through professionalism.
- Supervised team operations during after-hours shifts, maintaining workflow and team morale in absence of Manager.
Intern
Reliable Computers
Oatley, NSW
02.2026 - 05.2026
- Assisted with hardware, software, and operating system troubleshooting to resolve IT support issues.
- Reviewed installed applications, device status, vulnerabilities, and detections using ESET PROTECT.
- Documented incident details, affected computers, scan outcomes, and recommended actions for supervisor review to enhance incident response.
- Supported basic IT administration tasks including system checks, software tracking, and technical documentation.
- Worked with spreadsheets, reports, and internal notes to organise technical information clearly.
- Identified customer needs promptly to improve service delivery.
Education
Bachelor of Information Technology - Cyber Security
Sydney Metropolitan Institute of Technology
Sydney, NSW, Australia09-2026
Diploma of Information Technology -
Western Sydney University
Parramatta, NSW, Australia06-2024
Skills
- IT asset management
- Hardware and software tracking
- Software licence tracking
- IT inventory support
- Excel and spreadsheet management
- Data entry
- Windows support
- Hardware troubleshooting
- Software troubleshooting
- Network fundamentals
- ESET PROTECT
- Technical documentation
- Incident documentation
- Attention to detail
- Ability to follow processes
- Problem solving
- Communication skills
Timeline
Intern
Reliable Computers
02.2026 - 05.2026
Team Member
Woolworths Metro
04.2025 - Current
Bachelor of Information Technology - Cyber Security
Sydney Metropolitan Institute of Technology
Diploma of Information Technology -
Western Sydney University