Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Work Availability
Additional Experience
Timeline
Generic

HARDIK VERMA

Clyde North,VIC

Summary

Dynamic and results-driven professional with 10+ years of cross-industry experience spanning financial advisory, operations management, hospitality, and customer service. Demonstrated ability to lead teams, drive business growth, streamline operations, and deliver exceptional customer experiences. Proficient in financial planning, POS systems, vendor management, and multilingual communication. Currently seeking to contribute my leadership and financial expertise to a high-performing organization.

Financial professional with deep expertise in investment strategies, risk management, and client relationship-building. Known for strong analytical skills, effective communication, and collaborative approach to achieving financial goals. Flexible and adaptable to changing market conditions, ensuring optimal results for clients and team synergy. Highly skilled in financial planning, portfolio management, and regulatory compliance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Financial Advisor & Head of Operations

AMH Solar
10.2018 - 05.2025
  • Spearheaded financial strategy and operational oversight for a growing solar energy business.
  • Directed day-to-day operations, including logistics, inventory control, and vendor negotiations.
  • Implemented process improvements, increasing profitability and customer retention.
  • Led cross-functional teams and scaled business into multiple regional markets.
  • Analyzed market trends to provide strategic investment recommendations.
  • Developed tailored financial plans aligning with client goals and risk tolerance.
  • Cultivated strong client relationships through ongoing communication and education.
  • Guided clients in navigating complex financial products and services.
  • Mentored junior advisors on best practices for client management and retention.

Gaming Attendant

The Matthew Flinders Hotel
06.2018 - 10.2018
  • Delivered high-quality hospitality services in a fast-paced gaming environment.
  • Operated TAB and KENO systems with full compliance and accuracy.
  • Built customer loyalty through strong interpersonal service and professional conduct.
  • Monitored gaming machines for compliance with regulations and ensured a safe environment.
  • Assisted patrons with inquiries and troubleshooting, enhancing customer satisfaction and engagement.
  • Maintained cleanliness and organization of gaming areas to promote an inviting atmosphere.
  • Collaborated with team members to implement operational improvements for efficiency in service delivery.
  • Conducted regular inspections of gaming equipment to ensure optimal functionality and safety standards.
  • Trained new staff on operational procedures and customer service best practices, fostering teamwork.
  • Implemented promotional events to increase patron participation and enhance overall guest experience.
  • Provided feedback to management on gaming trends and customer preferences, contributing to strategic planning efforts.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
  • Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
  • Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
  • Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.

Chef

Schnitz, Chadstone Shopping Centre
07.2015 - 05.2018
  • Managed food preparation, inventory tracking, and supplier negotiations.
  • Recognized as “Team Member of the Year” for outstanding performance and collaboration.
  • Trained new team members on kitchen procedures, safety standards, and system operations (POS, FEDELTA).
  • Trained junior chefs on food preparation techniques and kitchen safety protocols.
  • Streamlined kitchen operations to improve efficiency and reduce waste during service hours.
  • Collaborated with suppliers to source fresh ingredients, ensuring quality and cost-effectiveness.
  • Monitored food presentation and portion control to maintain consistency across all dishes served.
  • Conducted regular inventory checks, optimizing stock levels to prevent shortages or overages.

Sales Consultant (NBN Representative)

AVP Solutions
05.2014 - 08.2014
  • Promoted broadband plans across residential areas, meeting and exceeding sales targets.
  • Enhanced sales and communication skills through door-to-door and event marketing.

Assistant Manager

Nawab Fusions Shisha Lounge
10.2013 - 05.2014
  • Oversaw full venue operations including rostering, stock control, and customer service.
  • Led initiatives that tripled monthly revenue through digital marketing and service optimization.
  • Maintained daily cash logs and ensured smooth operational flow.
  • Assisted in managing daily operations to ensure seamless service delivery.
  • Coordinated staff schedules and training sessions to optimize team performance.
  • Implemented inventory management systems to maintain stock levels efficiently.
  • Oversaw customer feedback processes, enhancing overall guest satisfaction.

Education

Bachelor of Banking and Finance - Banking, Finance & Economics

Monash University
Caulfield, VIC
01.2017

Skills

  • Business & Financial Operations
  • Customer Experience Management
  • Inventory & Vendor Negotiation
  • Team Leadership & Staff Development
  • POS, FEDELTA, MYOB, TAB, KENO
  • Strategic Sales & Communication
  • Multilingual Client Engagement
  • Analytical thinking
  • Sales expertise
  • Client relations
  • Attention to detail
  • Customer service

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 65 staff members.
  • Collaborated with team of 30 in the development of Federal Government Project.

Affiliations

Active member of AIESEC International, building leadership and cross-cultural collaboration skills.

Certification

  • Responsible Service of Alcohol (RSA) – Valid till June 2025
  • Responsible Service of Gaming (RSG) – Issued June 2018
  • Gaming Licence – Issued June 2018
  • Security Licence – Valid till July 2025

Languages

English – Fluent (IELTS Band 8.0)
Hindi – Fluent
Punjabi – Fluent

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Additional Experience

  • Mentored university students transitioning into tertiary education.
  • Provided academic tutoring in Mathematics and Commerce to high school students.

Work Type

Full Time

Timeline

Financial Advisor & Head of Operations

AMH Solar
10.2018 - 05.2025

Gaming Attendant

The Matthew Flinders Hotel
06.2018 - 10.2018

Chef

Schnitz, Chadstone Shopping Centre
07.2015 - 05.2018

Sales Consultant (NBN Representative)

AVP Solutions
05.2014 - 08.2014

Assistant Manager

Nawab Fusions Shisha Lounge
10.2013 - 05.2014

Bachelor of Banking and Finance - Banking, Finance & Economics

Monash University

Similar Profiles

CREATE PROFILE
HARDIK VERMA