Hardikbhai Ghori
ENFIELD,SA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Vraj Digital Tiles
Surat, GUJARAT
01.2021 - 01.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries via phone, email, and chat.
Education
Master of Accounting
Kaplan Business School
Adelaide, SA02-2025
Skills
- Account updating
- Scheduling
- Complaint resolution
- High-energy attitude
- Quality control
- Microsoft PowerPoint
- Typing proficiency
- Retail marketing
- Product sales
Languages
English
Professional
Hindi
Full Professional
Gujarati
Full Professional
Certification
- 2nd runner up in national level quiz competition held by b Election Commission of India
- Completed Internship from Alpha Advisory as an Assistant Accountant
- District level sport champion in Kabbadi competition
Timeline
Customer Service Representative
Vraj Digital Tiles
01.2021 - 01.2023
Master of Accounting
Kaplan Business School
Similar Profiles
Hardik GhoriHardik Ghori
NA at Vraj Digital TilesNA at Vraj Digital Tiles
SATYA SIVA SAI KUMAR BOJANKISATYA SIVA SAI KUMAR BOJANKI
Mechanical Maintenance Engineer at Vraj metaliks pvt.ltdMechanical Maintenance Engineer at Vraj metaliks pvt.ltd
Ankush YadavAnkush Yadav
Web Designer at Vraj TechnologyWeb Designer at Vraj Technology