Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Hardik Hasmukh Joshi

Melbourne,VIC

Summary

Patient Customer Service Officer offering 3 plus-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Customer Service Officer

Vodafone
Melbourne, VIC
05.2023 - Current
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Provided technical support when necessary to resolve complex problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled customer billing errors by researching issues in system and asking detailed questions.
  • Updated account information after customer calls and noted client concerns and issues.
  • Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Administrative Officer

Vision Overseas Group
Melbourne, VIC
11.2022 - 04.2023
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed calendars to ensure efficient use of time; scheduled appointments as needed.
  • Coordinated appointments, meetings and conferences.
  • Directed customer communication to appropriate department personnel.

Education

Bachelors of Commerce - Ecommerce

K J Somaiya College of Science And Commerce
Mumbai, INDIA
04-2019

Skills

  • Inbound Call Management
  • Service Recommendations
  • Issue Research
  • Payment Processing
  • Complaint Handling
  • Customer Support

Affiliations

  • Cricket
  • Badminton
  • Exploring New Places
  • Camping

Languages

English
Professional
Hindi
Professional
Gujarati
Professional

References

References available upon request.

Timeline

Customer Service Officer

Vodafone
05.2023 - Current

Administrative Officer

Vision Overseas Group
11.2022 - 04.2023

Bachelors of Commerce - Ecommerce

K J Somaiya College of Science And Commerce

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Hardik Hasmukh Joshi